We have stayed at this property during a winter blizzard with temperatures well below freezing. When we arrived, we were welcomed by a thermostat set at 55 degrees, no one has stopped by to make sure we have comfortable temperature. When I raised the temperature, heating worked only in emergency mode. I called Vacasa who manages this property. and the operations person told me that this is what happens every time it's cold outside. Also he promised the property manager will call me back. Well, no one has called back. We spent the whole weekend at about 65 degrees, this is the maximum it reached. I wonder why Vacasa did not do a proper check of the property before our arrival and, also, knowing how cold is outside, they should have alert us before travelling to tell us what might happen. Also, their cleaning is not very good, lots of dust everywhere, we even found a cup left in the microwave with some uknown dried liquid in it. I hope the owner of the property sees my message and find another property manager. Vacasa does not really care about his customers. Also, I gave this feedback directly to Vacasa, they know my opinion. At the end, I would give a 4 star rating to this property but zero for Vacasa. Hence my final 2 star rating for our stay.

We have stayed at this property during a winter blizzard with temperatures well below freezing. When we arrived, we were welcomed by a thermostat set at 55 degrees, no one has stopped by to make sure we have comfortable temperature. When I raised the temperature, heating worked only in emergency mode. I called Vacasa who manages this property. and the operations person told me that this is what happens every time it's cold outside. Also he promised the property manager will call me back. Well, no one has called back. We spent the whole weekend at about 65 degrees, this is the maximum it reached. I wonder why Vacasa did not do a proper check of the property before our arrival and, also, knowing how cold is outside, they should have alert us before travelling to tell us what might happen. Also, their cleaning is not very good, lots of dust everywhere, we even found a cup left in the microwave with some uknown dried liquid in it. I hope the owner of the property sees my message and find another property manager. Vacasa does not really care about his customers. Also, I gave this feedback directly to Vacasa, they know my opinion. At the end, I would give a 4 star rating to this property but zero for Vacasa. Hence my final 2 star rating for our stay.

Everything

Everything

Everything

The home has a wonderful view! It is very comfortable, clean and we enjoyed it very much! The kitchen is well equipped too!

The home has a wonderful view! It is very comfortable, clean and we enjoyed it very much! The kitchen is well equipped too!

Came for a weekend of boarding on sugar. Easy access to slopes and amazing views. Highly recommend.

The home, the space, and the views were amazing. It very comfortably fit 5 people and allowed us to relax after a long day of skiing. There were a few downsides. All of the dishes and pans were dirty in the cabinets and had to be cleaned before use. There was a leak in the ceiling in the main bath. The lights down work on the patio. The clicker for the fan did not let us turn the light off while keeping the fan on. We also had a hard time figuring out which building was ours. The ad identified a different unit than we actually stayed in. Thanks for the beautiful stay. I would like to stay again with hopes it's a bit cleaner and the lights/ electronics work.

This condo was very clean and had the most beautiful view, highly recommended for a ski weekend!

The home, the space, and the views were amazing. It very comfortably fit 5 people and allowed us to relax after a long day of skiing. There were a few downsides. All of the dishes and pans were dirty in the cabinets and had to be cleaned before use. There was a leak in the ceiling in the main bath. The lights down work on the patio. The clicker for the fan did not let us turn the light off while keeping the fan on. We also had a hard time figuring out which building was ours. The ad identified a different unit than we actually stayed in. Thanks for the beautiful stay. I would like to stay again with hopes it's a bit cleaner and the lights/ electronics work.

This is a wonderful condo on the side of the mountain overlooking sugar mountain resort. The condo was clean, updated, and had amazing views. We had plenty of towels, toilet paper and other necessities, and the kitchen was well equipped with what we needed to eat all of our meals at home. The location is superb. We enjoyed the view and it was a 5 minute drive to the ski resort and to the little town area. I have two suggestions to make this place amazing. 1) buy a new coffee maker or a keurig. The coffee maker was frankly gross and we had to scrub it before we remotely felt comfortable using it. We don’t mind doing that but some of it just couldn’t be cleaned. 2) the twin beds in the upstairs loft are extremely hard. Our kids aren’t picky but they couldn’t sleep on those mattresses and ended up sharing the room downstairs. Worked out for us but might be something for owners to consider. Overall we would definitely return again.

We enjoyed a wonderful stay in this property. Very clean, very well appointed with a gorgeous view!

Super comfortable beds, and very clean accommodations. It is a little hard to find using GPS so use the paper directions. It is close to sugar mountain so if you're going for snowboarding you are less than 5 minutes away.

This is a wonderful condo on the side of the mountain overlooking sugar mountain resort. The condo was clean, updated, and had amazing views. We had plenty of towels, toilet paper and other necessities, and the kitchen was well equipped with what we needed to eat all of our meals at home. The location is superb. We enjoyed the view and it was a 5 minute drive to the ski resort and to the little town area. I have two suggestions to make this place amazing. 1) buy a new coffee maker or a keurig. The coffee maker was frankly gross and we had to scrub it before we remotely felt comfortable using it. We don’t mind doing that but some of it just couldn’t be cleaned. 2) the twin beds in the upstairs loft are extremely hard. Our kids aren’t picky but they couldn’t sleep on those mattresses and ended up sharing the room downstairs. Worked out for us but might be something for owners to consider. Overall we would definitely return again.

Love this property! Everything is perfect!

Love this property! Everything is perfect!

We had a great time staying at the house and it accommodated our family needs perfectly. This trip was to enjoy the end of Fall weather but also just to enjoy the scenery of the Blue Ridge Parkway and the friendly town of Banner Elk. Winter weather blew in Sunday night and when woke up it was a chilly 19 degrees.... just needed a little snow to close the deal. We will be back for skiing!

We had a great time staying at the house and it accommodated our family needs perfectly. This trip was to enjoy the end of Fall weather but also just to enjoy the scenery of the Blue Ridge Parkway and the friendly town of Banner Elk. Winter weather blew in Sunday night and when woke up it was a chilly 19 degrees.... just needed a little snow to close the deal. We will be back for skiing!

This place was awesome. Only things are: they need to update the towels and maybe provide “beach towels” in case you go tubing/rafting. Also think they need a keurig coffee maker. But still a fantastic trip.

This place was awesome. Only things are: they need to update the towels and maybe provide “beach towels” in case you go tubing/rafting. Also think they need a keurig coffee maker. But still a fantastic trip.

The location is great, views glorious and big deck to enjoy.

The upper units are very light and open with a gorgeous sunrise view.

Looking forward to next visit!

Great place and enjoyed

This unit was more spacious than expected. The unit was very clean. It is located pretty high up Sugar Mountain and requires a drive to the lifts. The parking is on a slope and it can be treacherous/impossible to get out of the subdivision if you do not have the appropriate vehicle/chains. The plow will come at night and in the morning, but it is still a tricky drive with a regular vehicle if there is any snow or ice. We had rain (snow the last night), so skiing wasn't so great, but we were thankful we had such a nice place to relax. The views are wonderful and we could see the upper slopes from our unit.

View was awesome and so were the accomodations. Not as close to the slopes as we anticipated but still a great place!

Wonderful as always! Sugar Mountain is an all time favorite of our family.

Perfect!

Our stay was excellent and the views were breathtaking!! This condo was extremely nice. We would love to stay here again!

The home was beautiful and very well laid out! The check in / check out was easy and the staff were extremely helpful! This home exceeded our expectations and the views were breathtaking!!

The sunrise views were spectacular. What a great way to start the day.