Super location. Good breakfast.

One of the best hotels we've visited in Austria, ski in - ski out, perfect location for a perfect holiday, excellent meals - fine dining, high quality staff, high quality facilities

Very stylish, professionally run hotel. Very clean. Delicious, varied food, excellent service at dinner/breakfast, almost to the point of silver service. Food service was fast even when catering for lots of people the food was very good and we did not have to wait. They had a good range of milk alternatives at breakfast. The freshly cooked breakfast was excellent, they clearly have good chefs. Staff were friendly, helpful and engaging with our children, bringing them colouring whilst we had dinner and talking to them. The children loved the adult and children's menu and thoroughly enjoyed their food. The pools were lovely, and great to have when we needed to relax inside. All the staff were very professional, the bar staff were attentive. Very good service. The dining areas and bar area had a lovely atmosphere. We really enjoyed our stay and then moved on to Haus Gurgl which was very disappointing, if you have the choice between the two, The Crystal VAYA Unique is far superior.

Ski store a bit of a walk and no individual units/lockers. Paid for parking and limited space in the car park. The room was slightly too small for a family of four and moving around it, there wasn't much room around the beds. No hair conditioner.

We had a large modern comfortable room, the spa is lovely and the hotel is close to the ski lifts and pistes.

The hotel did not have enough staff and many of the staff were inadequately trained. The room cleaning was inconsistent and the waiting staff (with one notable exception) were very inexperienced. The food, especially the main courses at dinner, was very patchy.

Wellness area very big, hotel position is great if all slops are open. Good breakfast and dinner.

We were there at season opening and there were not quite ready. Long waiting time due to many new employee who were in learning phase. There is only one ski depo for both building which make difficult to use it.

Absolutely amazing. The staff is above professional and friendly and goes beyond what is necessary. We were welcomed after a long exhausting ride and immediately felt like V.I.P. guests, it was a truly premium experience. We will definitely return. Thank you Marco!! The hotel is amazing, clean, modern, luxurious.

the spa area and outdoor pool

the architecture and facilities were out of date for the price. we stayed there with a dog - and although the hotel allows dogs, it was not very dog friendly - not allowed in the eating area, not even a bowl was provided and the hotel charged an extra 30 euros per night for that. normally, this would cost less than 10 euros in other hotels and they would provide a dog bowl, even a dog bed and will allow the dog to come to breakfast and dinner in the restaurant (we’ve stayed in other hotels even in Austria that do that).

Absolutely perfect hotel, place, view from the balcony, staff very helpful and kind. Especially delicious breakfast. We would like to come back again and again :)

Late check in (16.00) and early check out (10.00)

Great location high in the mountains in the Ötztal, close to the Timmelsjoch. Good food, nice pool and Sauna. Attractive interior design in most areas.

This is a ski resort, build for tons of people, not a boutique kind of hotel. Food is good, breakfast with good variety and eggs to order. Service quality varies, most staff from Hungary, some speak German. They do their job, but will not walk an extra mile. Rooms is nice, but not all lights working. lack of responsibility.

everything was perfect ! above our expectations !

nothing ! the mattress of our room was a bit too firm

everything great

Everyting was excellent. Very kind staff, big comfortable room, excellent breakfast, car parked in the garage (supplent charge!!). The hotel has 3 swimming pools (indor, outdoor, relax one just for adults) + sauna. We have got also Otztal summer card which was very convenient the second day for use of lift to the mountains.

Nothing.

Staff was very friendly and attentive. Area is beautiful. The pools in the spa area were amazing. Room and bathrooms were clean and luxurious.

If you do not have a car snd are using public transportation the bus from the train station takes 1.5 hours.

The breakfast, dinner, room, pool etc. exceeded our expectations. We will definitely be back!

Nothing!

Fantastic hotel . Surprised it’s not a 5 star tbh . Restaurant , rooms and spa are exceptional. 10/10

Nothing

room meal all was perfect

Beautiful modern hotel in a great location. Spa facilities exceptional as always (this was our 6th time in Obergurgl but we usually stay at the Sportiv next door!). The rooms was spacious, warm, clean, comfortable and, above all, quiet. we didn’t hear a sound from any of our neighbours for the whole week! Bliss!

Dinner service was a little bit hit and miss; it depended what time you got down there as to whether the 5 courses took one hour or nearer to 3! Food was fine dining and visually stunning, but sometimes you just need something a bit more hearty after a day on the slopes.

the ski facilities were brilliant!

the rooms were dated, staff were either rude or constantly got everything wrong