Clean and friendly

The spa area was excellent. Pristine and modern. Staff (when there were helpful).

On arrival there was no staff and we only met a member of staff when I called them about an issue. Didn't see them again all week. We had been 'upgraded' but the new room was not suitable for our group and meant that we had to carry all our luggage (+ a baby) down to flights of stairs. No lift. On seeing the room was not adequate for our group we then had to call staff to change and carry all the luggage back up the flights if stairs. Additional charges at the end of stay were unexpected. For example a fairly large cleaning charge but we only had one, minimal clean during our stay. Location is at far end of town up a hill (in case you have any access issues)

reception staff location amenities

nothing

great views and very comfortable

The location is good, very close to the slopes but it is a very steep (but short) walk up the driveway to the road and then a 30m walk down to the slopes. The walk back up the hill to the driveway is also steep. Our two-bedroom apartment was very comfortable for a family of 4 for two weeks, enough space in the kitchenette to cook evening meals. Bakery service was very welcome - even available on Easter Sunday! Special mention to Bertie on reception who was absolutely fantastic, so friendly and always offering to help, always available! Top man.

Beds are firm > hard but that's the way with Austrian beds.

Clean, everything yo hand

A little expensive Some of the restaurants were reluctant to entertain our party of 9. We had to make sure we had a booking for dinner each night. Some hotels were reluctant to take bookings fir guests who were not staying within their hotel

amazing staff, size of the property and location

nothing

good location, lovely staff and nice apartment

needs a bigger ski/boot room - it was very crowded in the morning, and the property wasn’t even full