perfect place with the best service

We had a brilliant stay in this beautiful hotel. Our room and bathroom were great, a good size and provided everything you need. We liked the fresh water supply every day. The shower was excellent. We loved the pool, which was super clean and warm - and swimming through to the outdoor jacuzzi area was great. We had prosecco up on terrace and looked out at the mountains and stars - just perfect! Great location too, next to the Matterhorn Express and a short walk to the middle of Zermatt.

We would have liked to use the air con in the room as it was very warm at times during our August visit. They did give us two fans though! The only additional tiny bit of feedback we'd give, is to see a few more vegan options on the breakfast. We had breads, fruit and cereals with oat milk which was great, but it would be even better if there was a rosti, vegan sausage or vegan-friendly pastries :)

truly everything. we were picked up at the train station without even needing to request it. this was so helpful since we had heavy bags. we were then immediately taken to a gorgeous terrace overlooking the Matterhorn and given wine. our room was immaculate and was fully decorated for our honeymoon. the hotel staff was so kind and helpful the entire stay. the included breakfast was the best breakfast I’ve ever had at a hotel. truly have never had a better stay. will absolutely be recommending this hotel to anyone traveling to the area.

Staff was very friendly, efficient and helpful. Facilities were also excellent. Location couldn't be closer to the gondola station.

Nothing.

Amazing view, stunning room and very very helpful staff. Loved spa facilities as well. Highly recommended.

second visit, as exceptional as previous occasion. Location is perfect for those wanting to take lifts into the mountains and easy stroll to the town facilities. Staff wonderfully helpful.

An excellent view from the room, fantastic breakfast, great location!

everything! we booked the Castor Suite also known as Suite 50 which was fabulous.

nothing

the breakfast was good. we love the klein Matterhorn restaurant across the street. We ordered to our room twice and all were good. love the service at the hotel

the room is really dark, the bathroom light was white making it unstylish. later we upgraded ourselves to the rooftop suite, it has much more light from the roof but still pretty dark at night

Beautiful hotel in Zermatt

excellent staff. very helpful.