We stayed off season, there were almost no other guests, so we probably didn't get the right impression - but on the other hand the price would have been too high. We enjoyed the comfort of the room (we were given a larger room than we payed), especially the bathroom with the jacuzzi was fun. The view and the hotel surroundings are very pleasant. The food was excellent in comparison to other places we visited in and around Borovets.

The water in the swimming pool was a bit cold.

Very good location,clean ,the room was very big and comfortable,I had birthday and they sent me wine with chocolate cake

Its a fabulous place to stay if you are into luxury and relax, the spa centre is amazing, so is the hotel in general, fantastic design with a lot of attention to detail.

Out of season, the offerings at the restaurant are very limited.

What i liked most was that when an important issue came up, the staff did not ignore us, but took responsibility and addressed the matter in a satisfactory way.

The hotel is wonderful, extremely friendly staff, people do everything to make you happy, very clean, the food is delicious. Warm and cosy spa area, my son adored the swimming pool. There is also kids club with toys and entertainment. We will come back.

The only recommendation I have is for a second coffee machine for breakfast, it will make it more pleasant for the guests.

Everything was great, and the stuff leveradged our stay with free room upgrade, free parking and offered a free late check-out. Good swimming pool and spa, good food, close to slope, ski-lift, kids playground (3 min walk) and Borovets center (5 min walk).

Hard to find anything.

breakfast range excellent from fruit to yoghurt! from cold slices (salami) to scrambled eggs! booked a simple room but they gave each couple a suite! location: back drop of the hotel like in a dream! was just missing the snow (then it would have been like in FROZEN the movie!

If I had to make a comment about something,it would have been the cappuccino! It ought to have had an option with "without sugar"

The stuff on the reception was very helpful & polite. The SPA was very nice and well done .

The stuff in the restaurant wasn’t able to understand our order not in Bulgarian, not even in English. They spoke mainly Russian. Situation I found quite unprofessional. The main restaurant (a la carte) was mixed with the buffet one (the all inclusive) which also also find improper. They was a lot of delay on the dishes. The stuff in the lobby was also quite impolite and slow. The parking was not usable for the hotel guests and you need to manège with the people outside handling the municipal parking.