Food, beach, staff , drinks, show

Pigeons on roofs

La comida

The food, the beach and pool

N/A

La playa, el grupo de animacion los chocolates

El personal de recepcion! Las habitaciones con cucarachas, con Moho una habitacion que despues nos cambiaron. Nos quisieron cobrar extra por querer entrar a comer a la 1 de la tarde! Trato muy feo de la recepcion

L hôtel est magnifique les chambres spacieuses sont décorées avec goût . Le buffet est bon copieux est varié,la plage à ras de l hôtel magnifique 🤩

Assez bruyant les chambres mal insonorisées

Most of the staff very friendly.

The property advertises 3 restaurants, there is only one available that has a different menu every night. Dir time in the restaurant appetizer came out 45 minutes after we order stone cold. For you to get a reservation you have to wake up before 7am. Air conditioning dripping water that made me had a slip. Bathroom dirty with mold in the shower. We decided to check out a day before and spend the night with relatives.

El show en las noches

No hay tanta diversión, deberían de tener más área recreativa

La playa

Primero que en el check in tenían que informar más, sobre cómo era las instalaciones, ejemplo que si quería comer en tal restaurant tiene q reservar a tal hora y donde, falta de comunicación, como es todo incluido uno piensa que puede ingresar a cualquier restaurant, pero ahí indican q hay q reservar y no es justo que no haya buena comunicación desde el principio, las toallas deben ser cambiadas diariamente cuando hacen la limpieza en las habitaciones, no lo estaban solo cambiaron sabanas.

La ubicación de todos

The staff very friendly and attentive. The rooms are in very clean conditions and modern look.

Room service entered the room several times when knocking only once and unannounced. Had to put the extra lock and put the Do Not disturb to prevent this.

Food was good it was a good stay

I didn’t like to many seller a the beach was uncomfortable

everyone at the resort was super nice and welcoming. shoutout to the bartenders for making good drinks, Carlos at the Tex mex restaurant for being so kind and always having a smile and always making sure we were happy during the meal, and belkys (not sure if that’s how you spell it) for being great and getting us into the restaurant on our last night as we loved the food they served & didn’t have a reservation. The employees who were in charge of the daily activities/games and nightly shows did a good job in working with what they got and making sure everyone was having a good time. rooms were clean and as long as you put the sign on the door they will come neaten up the room and replace towels/shampoo/ toiletries. beach is beautiful with lots of chairs and space to relax.

the resort needs more of a drink variety (but was good enough for what you pay to stay here) - example: I asked for a mudslide and they looked so confused and said no food at the buffet was ok, I’ve eaten better buffet food at resorts website said there was a few different restaurants- there was only the buffet and Tex mex you have to make a reservation for the Tex mex restaurant in the morning - they will say no it’s full if they ‘fill up” the reservations (if I’m paying to be there I shouldn’t have to get denied when they have tables empty throughout the night not a lot of variety of food at the snack bar (only hamburgers/hot dog/fries/pizza everyday)

The room was comfortable.

This is a resort for locals not tourists. They provide specials for locals and it was full of locals. Also, I fell in the room hit my face and knee badly and I requested to be able to stay 2 hours after checkout since I could not walk and did not want to be in the airport for 4 hours and they said "the only way is if you pay us $50.00 US dollars". They did not care that my face was all bruise up and my knee was hurting they wanted the $50.00. Keep in mind that I got a stomach virus due to how they wash the vegetables. This was told by a Dominican Republic doctor.

The pool, beach and meals. It was a good stay!

The loud music in the pool. We would have liked a background music in the pool area, not that loud and obnoxious music.

Everything was great

Check in process could have been a little more streamlined but staff was friendly

The property, staff, and ambiance were great,. Our room was a good size, but we got two full size mattresses on a queen size custom base bedframe. We are not drinkers, but I had a Pña colada and a Margarita and did not meet my expectations.

Close to airport and city. Room was clean.

Buffet food not good. Not much to chose from. Wait in line for everything. Check-in took over an hour.

The stay was horrible, took 2 hrs to check in, then there were no room available, after 45 minutes I was given a room that was occupied, finally around 6.30 pm was given a room on the upper top floor with no balcony and air condition did not work. Two persons came to fix at 11.30 pm when I asked for my money back, the last person said he couldn’t fix so I needed to change room. I said I already ent through this. Food was tasteless, they should fire the cook , food variety was also horrible, more like street food, I asked for my money back and was told it will take about 1 week. I am waiting for a refund. Foreigners should stay away from this place, pool bar does not open until 10am so to get a drink you have to go back to main lobby then they don’t serve you if don’t dress properly.

See above

The rooms were nice, modern and quiet with comfortable beds. Karaoke night was super fun and entertaining. Staff were always friendly and accommodating. The food was good and the Mediterranean restaurant was exceptional. The pool and beach areas had plenty of lounge chairs and were conveniently located to the facilities.

The only negative experience was the check in process. It took 2 whole hours, which is totally unnecessary and unacceptable! Something must be done to improve and expedite their method of checking in their guests..

for a 2 star resort the food was not bad and friendly

for an updated property it needs a real update.