Comida y bebida

La recepciónista

Las habitaciones muy bien !!

Más variedad en platillos all inclusive !!

Entire experience was horrible! Avoid!

No one spoke English to help with anything. Starting at check in it was an awful experience until I left the property. Buffet was absolutely disgusting (cold sliced hot dog weenies as ‘meat’ for breakfast). Orders took forever and were mostly uneatable. Drinks were watered down, low quality and took forever to get. New Year festivities were a joke. ZERO hot water in our villa. Exposed electrical wires in shower. We had to dine offsite while paying for all inclusive. Miserable. AVOID.

Lo más lindo del hotel son sus instalaciones, la comida exquisita, amabilidad del personal inigualable.

Todo nos gusto

Waa not all included as advertised

Pools

Staff was amazing, did not have reservations, needed last minute accommodations, they were able to get us in, and worked with us to get us the best price and room. Food is amazing, staff even better!! Will always be my first choice when traveling to Isla.

Nothing!

I don’t even know where to start , we arrived around 10:30 pm with a group of 11 family members and booked 4 Rooms , we asked if we can order food or even just bread for the kids that were starving and thy had NOTHING to offer us or them , then we received 2 pages of rules and regulations such as don’t stain our towels (makeup was one of the examples) we will be charged 25$ US dollar per each !!! The entire hotel smells like gutters, we had NO AC at the rooms at 80% of time , we got told thy have problems with the electricity and that it will be fixed so my husband spent almost all night at their mini hotel lobby since thy do have AC! Thy turn on the generators around 2am so we had crazy noise that we couldn’t sleep . Then we got to the room and saw that the balcony fence is broken, we told them and thy said “watch your kids “ And didn’t change any of the rooms for kid’s safety (18 months twins and 7 years old ) Then every time you order something from the pool menu or restaurant thy will bring extra food that wasn’t order and thy will force you to pay them even though we didn’t ordered it or eat it , the staff member keep using the word I’m not lying, referring we are lying. At one point we had a 2500$ pesos bill we gave him $3000 then he said we only paid 2000$ After we called the restaurant manager to open the camera at the restaurant the waiter opened his wallet and took the extra 1000$ that he said we never gave him originally. The pool during the day and all the way to 10 pm is BURNING that you can’t even spend 10 minutes in water . Not even one guest at hotel was able to use it so the pool is empty at all given time ! We were sure we are coming to Haven and we actually arrived to hell . Elevators are not working due to the electrical problems thy are having so we had to Cary the twin strollers down the stairs every day !!!!!! Same as for the light . Horrible experience ! We are traveling a lot and that hotel was just worse then a cheap motel !

Perfect!!!!! 10 out of 10 , we will be definitely be back