The cashier staff has no service mind. Speak badly. Make a bad face. Not welcoming customers at all. And still using eyes to look at customers is not good. She shouldn't have come to work in the service. Because I paid to come and relax and did not come to ask for a free stay.

Great location, really nice and quiet which we were looking for. Own transport is recommended to drive to the nearby town, although only 5 mins walk away. Great space and privacy in the villa. Swimming pool was really good size and condition, not too deep for the children. The villa was comfortably big enough for our family of four, with three good sized double rooms. The beds were nice and comfortable which is sometimes hard to find in Thailand! Nice garden with out door dining and seating areas.

Difficult to think of any negatives. If we were pushed to find something I would say the lighting in the bathrooms could be a little brighter for getting ready, and my wife would have liked a dressing table for the bedroom! The patio doors could do with some new locks.

People coming in and out most days not always needed

Amazing Villa with a very relaxing vibe.

Pen on reception was lovely, welcoming & helpful. The villa was a great size for up to 6 people with ample outside space including private pool.

Having to.pay extra for electric. Short reception opening hours. Having to leave a cash deposit. The villa is a good 15 minute walk from nearest shop.

I'm trying to write as balanced a review as I can here. Overall the property itself was pretty solid. The villa was in a good location, close to Lamai beach and shops. The property was pretty tidy and spacious, the rooms were comfortable, the A/C worked well, and the private pool was nice for the kids to enjoy.

One of the ensuite bathrooms had a very unpleasant smell throughout, making it unusable. The property gave us an air-freshener to help, but in all honesty, it didn't. The check-in process was very hastily done, so we didn't understand how to use the stove for cooking. The Sawan doesn't have a member of staff working on a Monday, and given we checked in on Sunday evening, we had to wait until Tuesday morning to actually speak to someone about it, despite me sending messages via booking.com on Monday. We had to spend additional money on meals out that we weren't expecting as we couldn't use the stove, despite having a fridge full of food. The main problem we had was on Tuesday, when two members of staff came round, one member accused us of lying when we said we didn't know how to use the stove, and the other member of staff secretly was filming us during the discussion without our permission. My children were in the room, therefore in the video too, including my five-year old daughter in her underwear. My elder daughter mentioned that she saw them filming us, so we demanded to see the phone and found the videos in the deleted files. We escalated this to booking.com, but because we had paid directly through the venue, they couldn't offer us a refund and the property refused to refund us the unused nights after the incident. As a result, we had to stay given we couldn't afford to lose all the money we had paid and book additional accommodation. Honestly, this could have so easily been solved by having staff working on a Monday to address our issues, but our privacy was completely violated and then a refund was refused. My advice - choose somewhere else to stay.

Calm, friendliness of the staff, cleanliness, ideal location, privatization of the villa. Many services offered... I recommend

Lovely spacious, clean, villa Pool/beach towels included Pool cleaned every other day Cheap launderette nearby Felt very secluded and quiet but I don't think too many of the villas were occupied, still nice and private, not overlooked at all

Slightly further from the town/beach than we'd figured but I guess that's our map reading at fault not the villa! Fine with car but slightly further than I'd want to walk too often with little kids Only annoyance was the electricity allowance seemed pretty low, we had to pay around 400thb extra for 6 nights but only used aircon in 2 rooms and only when we were in at night

No shade from 3pm in the afternoon. Could not stay in the villa as it was too hot. I had to buy my own broom so I could sweep the area around the pool each day. No cleaning facilities for kitchen or floor.

Location was in a quiet part of lamai, good for quiet stay with family, the villa had all basics you need, power was included for 30kwh per day and was enough, Aircon in bedrooms, beds ok. Internet ok.

The villa's and furniture are outdated, it was not clean and neither did the cleaning made it better. We had cockroaches, sliding doors had openings in them. My biggest issue is that staff rips you off, you would expect that the accommodation make enough profit from renting you the villa but also on other activities they add a top up for themselves. So renting a motorbike we got the story all motorbikes were rented out on the island but they knew people, turned out they have deals to rent out with local party at 250bht per bike whilst if you go out yourself it is 150bht per bike per day (which we did after 1 day as I did not trust the whole conversation anyway) We also had 2 snakes in the garden near the pool, it can happen, but they did not know how to deal with this, one guy was able to get one away they other hid in dead parts of a tree, they needed to get materials and never returned. No place to properly sit with family indoor in the evening either (lack of furniture) and yes advertised without Aircon in living room but really missed that. For this price per day there are way better alternatives available.

no cable TV

Quietness and privacy of the villa. The garden is fenced so no opposite. The villa is equipped with 3 bedrooms, enough space for a group of friends. The staff are very helpful. Reception is welcoming and friendly. I recommend

To Leave

I really appreciated the privacy of the Villa with pool and garden. The place is very quiet. Great Value for the money especially in this period. I recommend !!!!

Nice private villa, decent value for money.

Shower's water pressure is really weak, checkout is quite early (10AM) and cleaning or at least new towels could occur a bit more often than once every 3 days.

I appreciated the private pool and garden, the quietness all around, the comfort of the villa and kindness of staff. Reception do the best for answer to your requests (foods and tours order)

There is masseuse available for making private massage. There is option for food delivery.

Living room couch was covered with oily stains.