Very quiet, spacious, well-located, windows that opened with air-conditioning that could be switched off, charming staff.

Nothing

Location

Quality of service - spa is not functioning: jacuzzi not working, water cascade not working, sauna is switched on only if you ask, pool is not maintained with dirt floating in the water. At breakfast you can be asked for your room number up to 3 times - staff is not trained. Tablecloth with stains. Hospitality at a very low level for a 5 star hotel. Bed mattress and pillows are crap. And on top of that it is ridiculous that in a 5 star hotel there is not staff offering to bring luggage to the room! In Europe this is maximum 3 stars.

Staff was really friendly and help with every question. They even provided sweet gift for my fiance, because it was his birthday. They also offer free welcome drink, which was amazing touch! Breakfast was very tasty!

Water in SPA bubble bath was cold.

It has a (classy) style with a local touch that is above average. The other factors also work great - location, cleanliness and efficiency.

None

The pool area, the bed, staff was friendly ( breakfast staff could provide a more personal service ) . Clean

The air condition was not working effectively. Sauna was not heated on the first day of stay. Worked well after we gave advance notice of us wishing to use it. The safe instructions are not current. We needed to call staff to assist.

Staff were superb, very helpful and friendly. Sauna was pleasant, pool too. Breakfast was well presented and plentiful. Parking is adequate and secure. Location couldn't be better, very atmospheric position, and the hotel has an air of tradition about it.

Not a dislike, but just to point out, finding vehicle entrance us very difficult due to one way streets. Best contact hotel, or arrive out front as I did and be directed.

The Narutis Hotel in Lithuania is undoubtedly a five-star experience wthrough and through. Nestled in the heart of Vilnius, this gem exemplifies the perfect blend of history and modern luxury. The architecture is remarkable, with a respectful nod to its medieval origins, but with the comfort and convenience of modern amenities seamlessly integrated. The rooms are stunningly beautiful and extremely comfortable, offering a serene escape from the bustle of city life. They are spacious, immaculate, and each one unique with its own charm. The staff are outstanding – genuinely friendly and helpful, showing a level of dedication to guest satisfaction that’s a step above the rest. From the moment I arrived, I felt warmly welcomed and every request was handled with utmost professionalism and efficiency. The dining experience at Narutis Hotel is a gastronomic delight. The meals offer a tasteful fusion of traditional Lithuanian cuisine and international dishes, made with fresh, locally sourced ingredients. Each dish was a mouth-watering experience and the service was top-notch. Lastly, the hotel’s location is a dream for travelers, providing easy access to the beautiful Old Town of Vilnius. With a range of historical landmarks just a stone’s throw away, exploring the city was incredibly convenient.

stayed at this hotel before so it was a comfortable stay as usual

the staff could be friendlier at breakfast

not much

mattress are not comfortable

Very friendly staff Fantastic location, the hotel has its own parking lot. Very nice interior

Nothing it was teally good

Location is perfect! I love the romantic charm of the building and rooms. Staff is nice and friendly. Restaurant is great - food was amazing - great service there .. the pool is small, but water is warm - i like it - a little spa is cozy - with saunas where it’s possible to relax after a long day in the city.

The pillows are too hard 💁‍♀️

everything just perfect

Very comfortable bed

The shampoo, body gel, conditioner bottles were hard to open when wet - caused bruises on fingers. the tv remote battery was dead and couldn’t turn off the tv, so had to pull out the card to cut the power (was too tired to go to the reception)

Good location. Comfortable. Nice staff

The wine list was pricey

The location and the history of the hotel. The breakfast is great. The reception is kind and polite. I love the style of the hotel.

The room was a bit dark and hard to access by stairs with a luggage by myself as no one offered to carry my luggage to the room and from at the check out. The breakfast is great, but the open curtains where you can see the kitchen and people who are are wearing civil clothes and spending time on their phones and chatting is a bit distracting and questionable. No complimentary coffee or tea in the rooms to make it by ourselves, you have to order the coffee for 6€.

Thanks for all. We do really appreciate that. Will come in a while :)

The style, quality of furnishings and the excellent attitude of the staff.

Car parking was a little haphazard, but it was free. Very important in our decision to use this hotel

Everything

Nothing

staff, breakfast and location , restaurant at hotel

There was no kettle and tea when checking in, but at the request of the staff brought everything very quickly, Thank them for that

Breakfast was plain but just everything I needed. Coffee was good as well.

The location. Most of the staff was nice and accommodative (except the manager - see below).

Be warn: there is no SPA/pool/sauna in the hotel. We paid extra when booked this hotel because we were under the impression it has a SPA/pool as the hotel's page said when we booked (we filtered only hotels with SPA). The page still says there's a pool, but be sure there isn't. Also the reviews say there's a SPA (some even have pictures!). I don't understand how it can be a 5 star hotel when all it offers is a bed & breakfast. When I asked the manager about the SPA and the fact that its booking page says it has one, all he said was "No it doesn't". Even showing him the booking page where it says they have SPA and pool didn't help. The SPA was the only reason we booked this hotel. We feel like we paid a lot but did not get much. There're many much cheaper options that offer about the same accommodation.