Large, clean rooms.

Pool not really useable. Had leaves in it and right by where people were eating in the restaurant. Would not have been comfortable in swimsuit or with kids splashing due to the proximity. On the first night the power went out. We were offered a move to sister accommodation, tried to give us two double beds when we’d had 2 doubles and 4 singles booked. Sister accommodation didn’t have a pool either. This was sort of rectified with another double room being provided but still meant children weren’t near adults. On second day we were told that the sister accommodation wasn’t available for our whole stay (not mentioned previously) so we ended up having to move again after finding our own alternative which was costly for us but at least we ended up with a useable pool.

The location was good for getting around. The room was clean on arrival and the WiFi was great in the room. For a 3 night stay it was fine. We were very rarely in the room anyway.

The room was a little compact and not one like the picture would suggest, but that could have been a booking oversight. The safe advertised wasn't in use. There were two in the room , one larger old safe that was bolted down but not working and a small loose one sat on top that was locked. Did ask for this to be opened for us but never happened. The free toiletries were a couple of the tiny hotel freebies you see for an overnight stay, these were never replaced so had to buy some. No one (cleaners) went anywhere near our room during our stay.The option for breakfast advertised didn't exist , they don't do breakfast when we asked. The option to pay by credit card advertised is also not an option, cash only. There was a mini bar advertised, this was a empty fridge.There were just two satchels of coffee and two bottles of water on arrival, these were never replaced. There was never anyone on reception and this appeared to be reliant on just one young lady who could speak English. For anyone who may have difficulty with stairs at all this would be no good as it has a spiral staircase to the floors, no lift. We were OK, just took our time up and down them when required. Area very noisy at night and early morning, I am a light sleeper but did take ear plugs which worked a treat.

It is in a great, central location with street vendors right outside the hotel with delicious snacks and coffee. Nearby there are trendy bars and restaurants.

The wifi wasn't very strong, and went out completely our last 24 hours. Otherwise everything was perfect!

Great location. The family suite was convenient becasuse there is an internal door between the room. Nice seating area in front of the room. With 42 USD good value for money in this area of PP. We would have given a higher rating if they would have presented the place as it actually is: a basic hotel.

The place is a bit run-down, it needs maintenace and better cleaning. The (limited) waterflow out of the shower and sink sprays to everywhere (chalk). The pictures and advertisement as 'boutique' are a bit misleading. It's a basic hotel with some boutique features. The pool is totally useless, it is in the middle of the restaurant. Pool was closed when we were there, but they did not appologise for this. We didn't see any reception staff in three days.

Staff were nice and helpful. The location is near Independence Monument. It’s within a 10 minute walk of the river and palace. There is a couched area where guests can sit outside on each floor.

The pool area was cluttered with stuff so it didn’t look like the picture at all. I didn’t see a single guest hanging out near it.

Excellence

None

Good location and inclusion of the pool was great.

Only one staff member spoke English. Room was very poorly maintained, I thought the ceiling fan would fall down. Cleaning was not undertaken unless you demand it. Security at the hotel is a great concern with people able to wander in off the street. The photos promoting the hotel do not clearly reflect the property which is very run down.

the room size

no window view