Reluctantly there is only one: "The fact of accepting Pets,"

Very very BADLY surprised of the Customer Service and Orientation. No amenity items for the pet like any other hotel that accepts pets, the charge epr night for the pet is extremely overpriced for receiving nothing. Expecting at least a similar treatment and courtesy for us as guests and my pet after coming from staying at the Staybride Suites Satillo, Coauhila for 4 days. Expectations were not met in reality with the way of personal treatment and courtesy, very un-polite specially the Lady Manager at Property, excuses for everything, system very old therefore if extending stay (which means more business for them) had to come down to lobby and pay the entire billl for being able to edxtend the stay just because it was through Expedia and not with them directly. Housekeeping personnel inspected the room when checking out as if the room was destroyed by my pet and ourselves. I must remark that my pet is a small well trained Pomeranian pet weighing less than 2Kg., 30 cm tall and 18 months old. No courtesy or customer loyalty benefits/treatment of nothing, not even water after check in. Worst of all NO STATUS or STAYS RECORD recognition despite being an IHG Platinum Ambassador Member. Just becasue of this considering very very seriously to CANCEL my membership with IHG and the IHG Master Card Credit Card due to this BAD BAD BAD Experience.

Everyone was so extremely nice. It is reasonably priced and feels like luxury. Impeccably clean.

Good

Coffee

Everybody else were Kind and offers different options

The receipcionist, he does not have any iniciative to help.

Good, new and clean property

Parking lot has very narrow runways.

Room was spotless clean, great shower, comfortable bed. Pharmacy and food are close. Very little English spoken. A translation app helps me. Staff was very nice and professional. Covid rules followed 100 percent Overall, one of the best hotels I have stayed at in Mexico.

Pet area is not fenced to let my dog off leash. But very minor issue.