perfect location , great facilities, enjoyed early morning swims and the steam room

Breakfast was let down with the Eggs Benedict, apologies but it was pretty terrible.

Amazing staff, really good breakfast, and a nice view to the nearby power plant and lake. Yes it is industrial, but I kind of liked it.

Nothing, it is a top hotel indeed.

Fantastic place, excellent and professional service of all members of staff, especially in the restaurant.

nothing

The swimming pool is amazing, althought the water was a bit cold in the afternoon. Nice breakfast.

When we arrived, there was only one person at the reception solving issues on the phone with a customer - we had to wait quite some time, not the best welcome.

I really liked wellness area and staff there!!! very comfortable rooms as well.

I stayed a couple of times in this hotel already and every check out took me more that 10-15 mins. I understand these are busy hours, but either a process should be leaner or maybe a couple of more receptionist for busy hours would speed up this procedure. Another situation that I’d like to highlight is the Lady who hosted me at the Restaurant for breakfast and asked firmly in German:” Verstehen Sie mich?! Verstehen Sie Deutsch?!” I don’t think this type of sentences belong to customer service. There are many other ways to ask what language guest would prefer for a communication rather than questioning one’s capability to understand German. Maybe you use this advice for staff trainings and development. On the other hand, the Lady in the wellness area was super friendly, showed me around and made sure I feel comfortable! Great Compliment!

The hotel was beautiful, large room, 2 bathrooms, living room. Lovely views.

Nothing

Best place in Wolfsburg.. excellent

Nice staff, amazing environment.

It is disgusting to see hairs near the glass cups at the water basin when you just enter the room!