Location and friendly service. Nothing was too much trouble for Rasheed. A great stay.

Everything was great

The location

Room

The receptionist was very helpful but had a thankless task . I was not expecting the Ritz but not good value, no parking despite what it said on the website. Expensive and far away. We were going to be charged to bring clean road bikes into the room. I have never been charged this anywhere globally even in 5 star hotels. We did not have breakfast and were not offered a credit, though the receptionist kindly offered to serve us earlier.

Location is good, close to local shopping areas and tourist sites. It's clean enough.

The facility is dated, which is reflected in the price, but it still needs a great deal of work

Excellent service, very clean and comfortable room. The building is antique, beautiful inside, very goodlocated. And of course, very good value.

Outsite was a bit noisy. It was a Monday morning when the bins were collected.

Nothing. The location was fine. My biggest complaint was ending up with bed bug bites. I am a seasoned traveler having traveled in 32 countries staying in all kinds of accommodations which includes hostels. At 1:44 am, I was awakened to itching. I noticed I had unusual bites on my legs and back. After researching, I discovered it was bed bug bites. I took a photo to show the manager. After notifying the manager (Kevin) of the situation immediately, he came up to inspect the room. Although we together were not able to see one, I showed him the photo which I have attached. At that time, he told me he had no other room as well as informed me that nobody had registered any complaints. I quickly reminded him that I had a photo clearly showing it was bed bugs in his hotel room. I exited the room quickly, and I slept on the floor of the hotel. Unable to sleep, I did further research regarding how to handle the situation. I contacted Kevin again at 4:37 am to ask about using the drier to care for my clothes. He told me that there was no drier on the premises. I informed him at that time that I was trying to sleep on the floor. At 5 am, he offered a family room to me. All throughout this traumatizing event, Kevin was primarily focused on me returning his room key. I told him I have paid for a good night's sleep which I definitely did not receive. Immediately, I called Booking.com to alert them to the situation. I was told of many occasions that Kevin will not respond. At this time, I have registered another formal complaint asking Booking.com to remove this place as an option for others as well as requesting a full refund. I continue to deal with problem as the bites have left permanent scars. All the pictures are attached.

See above comments.

Cómodo y confortable

Breakfast was edible. That's as good as I can say.

Absolute ripoff. Room had cracked sink, weak shower, peeling wallpaper or ugly and damaged paint over anaglypta, a duvet stained with blood or faeces, a hole in one wall partially filled with toilet paper, a missing panel in the window, a mattress that was broken and uneven and the radiator was on full blast all night making it impossible to sleep. Staff refused to move us into a better room.