Aruma Hotel
Hotel em Playa del Carmen
Hotel de 4 estrelas
Razões para reservar
Cancelamento gratuitoReembolso total se mudar de ideias
Bom preço para esta localizaçãoOs preços dos imóveis nesta área são geralmente mais altos
Inclui comodidades essenciaisPiscina, Ar-condicionado, Internet/Wi-Fi e mais
Sobre este hotel
Aruma Hotel
Located in Playa del Carmen within 600 metres of ADO International Bus Station and a 9-minute walk of Playa del Carmen Maritime Terminal, Aruma Hotel offers rooms with free WiFi.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Fumar permitido
Varanda ou Pátio
Banheira de hidromassagem ou spa
TV
Acessível para cadeiras de rodas
Ideal para famílias
Mapa de Playa del Carmen
Atrações nas proximidades
Quartos disponíveis
2 Duplo • 26 m²
Acomoda 4
Você será direcionado para Booking.com para disponibilidade e preços
1 Cama King size • 26 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
€€€€
Comentários
Revisões 100% validadas
4.0
La comodidad de la cama y su aire acondicionado
Todo bien, pero sería excelente que tuviera una cafetera en la habitación y frigorífico
4.0
Funcionaba muy bien el minisplit, el Internet muy bueno, la señora de la limpieza y la mesera fueron extremadamente amables.
Los muebles olía. Mucho a humedad, no se podía poner la ropa ahí, no había ganchos así que tampoco se podía colgar la ropa, la caja fuerte no funcionó nunca y tampoco pudieron arreglarla, se escucha todo (ruido de los antros hasta 2:00 o 3:00 de la mañana o de personas que están platicando afuera), el servicio de restaurante era bueno, pero todos los días había lo mismo. Ojalá hayan arreglado el minisplit de recepción era un placer entrar ahí y descansar.
5.0
Staff and location
Nothing
0.5
Total Scam! Paid in full via Priceline but front desk reception claimed they didn’t have payment (even after talking directly with Priceline telling them they did) and wanting me to pay full price again. Despite receipts and proof of them being paid! Whole ordeal took 2 HOURS before finally getting reservation canceled and refunded. Facility was hot, musty, smelly, filthy and probably a blessing we didn’t stay here.
5.0
Location and great bed
Key for open the room
0.5
it’s not what the picture shows. toilet didn’t work
employees
0.5
Nothing
Everything
0.5
nothing
no mirror in room, deterioration on walls/grout/floor tiles, the toilet was situated next to a wall in the corner so it made it hard to comfortably use the toilet, there was no hot water or strong water pressure so we ended up not showering there. no hangers or shelf space or space in the bathroom to put stuff on by the sink. no hand soap, and our key chain broke for our key…also the batteries to the a/c remote died. no daily cleaning unless requested. no elevator yet you pay resort fees. why pay resort fees if this property is not a resort?
0.5
The location was the only good thing about this hotel
The shower and toilet didn’t work. There was no compensation given so I have written to booking.com
5.0
Everything cool, personal were amazing and helpful all the time
everything is cool
4.0
location, breakfast included and staff nice
drains smelly
3.0
very nice pool area.
next to night clubs and Main Street
looks new and modern but he more you look at it the worst it gets. cheaply done bathroom, dirty walls and very thin doors.
next to Main Street - very bad isolation.
had to change room because of terrible sewers smell.
3.0
it has a nice location and the staff is friendly
they need to renovate the painting in the rooms.
the room felt humid and the towels sometimes had the same smell.
the ac was kind of broken, it worked but some drops of water came out of the vents
2.0
toilet leaked and did not run right. never came to see to fix it
1.0
Location was good in center of everything 1 block from 5th where all the shops ,bars and restaurants are, 2 blocks from the beach!
The room was dark the window faced to a dark hallway and was frosted it smelled of mold and not well maintained!
I left on the 3rd day even though I payed for 5 nights ...i started having pulmonary issues from the mold in the room!
The girl at reception was unwilling to give me a different room in all she was not helpful! I would not recommend that place !
1.5
Location was good for being central
WiFi at least in my room was awful and didn't work. Slow check-in with the guy who checked me in and then tried to get me to pay more saying I needed to pay it but then admitted it was an extra optional cost for beach access and breakfast. Won't stay again here personally. But maybe some of the other rooms have better WiFi which would of helped
3.5
location
humid rooms
1.5
the location
it doesn’t look like the pictures. in reality it looks really bad. one of the ugliest spaces I’ve ever slept in
3.5
Oui,
the prices changes ones that you arrive and is most expensive that you expect, my room was diferente that l ask for.
0.5
The location
This was the worst stay i have ever had.
We arrived and our room lock was broken so we couldn't lock our door. Why you wouldn't know a lock was broken before hand I don't know. We moved room and then the electricity in our room went out they came to fix it. 2 nights in found bed bugs in the bed as we had been bitten.
Got moved to another room 4 nights in hiddeous sewage smell in the bathroom, we knew all they would do is move room.
The manager didnt once try to resolve the issue,contacted Booking.com and they couldn't do anything, they couldn't even get hold of the hotel and i wasn't given any compensation. Im still waiting to hear back from the hotel regarding my complaint and Booking.com.
DO NOT STAY HERE NO MATTER WHAT!
5.0
great location,clean and neat rooms.
the stuff was lovely and friendly.
the shower wasn’t closing till vacuum seal so a bit of water was sipping under the door.
other than that all is amazing.
4.0
Location, staff friendly and room had everything we needed for a short stay
Rooms basic but plenty sufficient for our needs
3.0
Clean and cozy room with a bathroom and air conditioning. All working properly.
First we were given a room without any window at all, we asked to change it, so we got another one with a balcony. The balcony was shared with another room, so one night there was a couple sitting there. They could see our entire room. Awkward. Also we were waken up one day by a drilling noize at 9 am. I believe they could drill something in the hotel at a bit slightly more suitable time.
2.0
the bed was big, location was very central
there is no lift to the upper floors. the bathroom is quite basic and the shower wasn’t nice. the room smelt damp. on the day of check out the staff refused to let my group use the pool or leave our bags there for a few hours.
Perguntas frequentes
Quanto custa este hotel em comparação com outros em Playa del Carmen?
O preço médio de um alojamento em Playa del Carmen é de 122 € por noite. Este alojamento é 13 € mais barato do que a média.
O estacionamento está incluído neste hotel?
O estacionamento não está especificado como uma comodidade disponível em Aruma Hotel. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em hotel?
Sim, está disponível uma piscina para utilização em Aruma Hotel. Aproveite a água!
Aruma Hotel permite animais de estimação?
Infelizmente, este hotel não é amigo dos animais. Tente procurar novamente e filtrar por "Animais permitidos"
Que comodidades estão disponíveis em Aruma Hotel?
Encontrámos 9 comodidades para este alojamento. Isto inclui piscina, ar-condicionado, internet/wi-fi, fumar permitido e varanda ou pátio.