Had character and the windows opened and the staff were friendly and helpful.

We expected a bar and/or restaurant or, at the very least, a vending machine, however, none of these were available and there was no nearby place to get drinks or snacks. There was clear class in the bathroom window that overlooked the garden. No lift so had to carry suitcases up to the 1st floor.

Breakfast was ok, enough provided and quality ok

Perhaps the bathrooms could be modernised at some point and the exterior looks a bit tired.

comfortable mattress good to have an iron nice bathroom

cleanliness was not good - hairs in bed, crumbs in bedside draws, linen was marked with stains tea/coffee mugs also stained and tea spoons were dirty. Had them replaced but were still dirty pool was an additional charge which is very stingy considering it's also open to the public

Pleasant friendly staff, nice food, clean, tidy

Booked a Family room, as that was what was available on Booking.com a d so looked forward to plenty of space, but had a twin room instead, as Family room was not available. Not sure if I paid for more than I got. Room was really hot and bathroom window neither closed properly or locked, so didn't feel entirely safe.

location and shops are near.Relaxing environment staff are always helpful and friendly.

when you go to the bar for drinks there is no one around.

the pool

nothing

miserable aesthetics all around, large ground outdoors but with no straight forward access. Greasy breakfast...

everything

Clean rooms. Helpful staff.

poor value, additional charges for facilities, loud doors.

Room a good size. Comfy bed. Staff lovely. Breakfast great

Pool area. No comfy seating and changing rooms are tiny and smelt bad Needs an over hall

Convenient location. Staff were lovely and keen to please.

It’s looking a bit tired. Bar area wasn’t clean - white powder on the floor, tables dirty - staff did clean the table when asked. Missing some things that I’d expect - no soap by bath and the other soap was in secure containers so couldn’t be moved, no toilet brush, no bottles of water in the room. Room was really cold when we first went to it. The radiator was cold despite being on high. The stand alone heater warmed the room a bit and we were given a second heater when I told them we were cold. Would have expected a warm room on arrival though.

lovely clean room and bathroom, friendly staff

nothing

Very convenient location for Longleat. Room a good size and shower was amazing!! Staff very friendly and helpful

Our room was extraordinarily hot, despite no heating being on. Breakfast was pretty poor - poached eggs incredible but rest of the produce was cheap and salty. We were told the pool was only open 10-6 because of being New Years Day and 2nd January and so we planned our time accordingly - miffed to see it was actually open until 8pm and then open again by 8am, meaning we missed out on swimming!

location and pool

sheets were stained there was poo in the toilet from previous and the bar didn’t have staff to open it on a Friday afternoon.

Staff, pool, restaurant.

A little tired. Shower was OK.

the property itself was fine and the location was good. breakfast was good and the staff were helpful.

our room was directly above a 40th birthday party going on downstairs and the music was so load we were up until gone midnight listening to the DJ on the microphone and blaring music. we had no prior warning that there was a party on that night. the staff did all they could to try and move us but no credible solution could be found. I would suggest anyone booking enquire wether there will be a party over the duration of there stay and if there is I would avoid it. without the party downstairs the hotel was fine.

Very quiet, staff very professional and helpful

Nothing

Great parking, lovely greeting at reception, great room and facilities and a very ample breakfast. A lovely surprise after an appalling booking at the Three Tuns Chepstow and Booking Com refusing to refund us, we had already booked this trip or we may not have done so.

Nothing at all, a lovely stay and even a pool if wanted. We were worried having had a very bad experience with Booking Com after using the Three Tuns Chepstow which was appalling being dirty, unsafe and management with a no care attitude, Booking Com let us down with no refund at all.