Location and clean

Location Facilties

You dont get proper network connection and it is hard to open the doors with online keys without internet. Atleast for first time checkin someone should be there

Location

Facilities

we didn’t like nothing in property

we did not like management service

wide and clean space, favorable price.

No hot water available, we asked for support but nobody came.

Big flat with many beds. Comfortable for 6 people. It has many needed and useful facilities, especially the kitchen

It is a little suspicious and unsafe that the door was opening with a link from the phone, without a key or a passcode

It was spacious, plenty of rooms and space for storing things and eating etc. Everything looked clean. Nice clean bedding. Good shutters on outside of windows to block out light. Basic air con in main living room, and ceiling fans in bedrooms, which were much needed. Big kitchen with fridge, cooker, toaster, plenty of utensils and crockery to make food. Couple of toilet rolls and washing up liquid and tablets available. Fast replies from customer service WhatsApp number and telephone line.

Apartment we had was decent, does the job, especially if you just want a place to crash at end of day as we did. Don’t assume you’ll get the apartment in the pictures, however, as there seems to be multiple photographed here (guessing they’ve chosen best ones for site) - and we didn’t have balcony room as shown in first picture. Apartment was nice and looked similar enough but we were on ground floor which was loud if you wanted a window open. No hand wash or soap (only small shampoos which we’d already bought), so had to buy our own. There were also no items such as salt, pepper, oil, sugar, tea bags, coffee etc available, so we had to buy all of these things for a few days usage which seems wasteful, so not the end of the world but would have been nice if provided. Sofa bed was a large double but broken and dangerous. Can’t sit at bottom or put any weight on end as it collapses. My larger, very tall, friend managed to sleep on it luckily but I wouldn’t recommend any children or small people sleep on it - it could close on them while using and someone could get stuck. Not ideal having customer service located miles away. If you’re not tech-savvy or able to make an international bank transfer for city tax online then you’d have to visit their office which is a huge detour. There was also an issue with electronic door key to apartment which wouldn’t have been an issue with customer service on hand in location. First off, we gained access to main building easily with electronic key, however, with no one at the building we couldn’t figure out which room we were in at first as it wasn’t specified beforehand. Only indication was via the electronic keys link, but it was all in Spanish so we didn’t know. Finally figured out it was ground floor but the electronic key wouldn’t work, we could hear a click sound like unlocking but door still wouldn’t open, so we called number provided for assistance.

Hosts wanted to help us as much as possible. It was easy to reach by metro and we didn't have any problems. Everything was as stated. Next time I come to Barcelona with friends, I'll come to this apt.

Hosts told us there is a lockroom we can use, but when we arrived to lockroom location they told us we can check in early, this could have been communicated to me over the phone. Last day the cleaning lady threw out our food probably thinking it was trash even though it was next to our bags. Some dishes weren't perfectly clean, but the dishwasher cleans them fast enough.