部屋が綺麗でした。 ソファーがあってとても快適でした。

朝ごはんが少し冷たかった気がします。 パンとかもう少し種類を増やしていただけると 嬉しいです。

Beds were clean.

I complained the morning after we arrived as we arrived at 6pm local time after traveling. The room was poorly cleaned when we arrived, mould in the bathroom and the windows (corner room with full height windows on two sides) were disgusting, hand prints and marks where people had been clearly having 'relations' against it. Lights behind the bed were broken and didn't work, the 'open air bath' that was meant to have a feed from the hot spring was barely a dribble from the hot spring tap, so this should be removed as a feature, overall feel ripped off, you have to wear slippers in the hotel which I fully respect but none would come close to fitting me so going through the hotel was actually painful going up the stairs to what was meant to be their 'best room'. The seats in the room that are meant for extra beds were also disgusting and dirty, when I complained I was told "the dirt wouldn't come out", these should be replaced. On arrival at 6pm I asked what we could do and got the reply of 'nothing, all closed' which realistically wasnt true as some places would have still been open around gora station. The light fitting next to the bed was broken on one side. Side note, every hotel we stayed at in japan gave a free bottle of water in the fridge each day, nothing was given, the tea and coffee in the room wasn't even restocked. when I complained overall the only things that were fixed was the mould in the bathroom, the windows were given a wipe down and tape put on the one light fitting. but for the cost of the place (which was over 4 times more expensive per night than tokyo) and the fact we booked the 'best' room I can't in good conscience recommend this place. Additionally I have been in contact with booking.com support of which the hotel seems to have told them everything was fixed. 50% of our stay was not up to scratch so will be pushing for a refund of some value.

Extremely friendly and accommodating staff, nice location in the nature and modern and spacey rooms. The beds were very comfortable and we could use the Onsen bath free of charge. There were slippers and Yukata bath robes to rent for free, we felt it is a very traditional place and definitely was a unique and relaxing experience. Tje reception provides a free ride to and from Gora station that you can sign up for a day in advance.

The only not perfect thing was that the reception didn’t speak much English and we sometimes had to use a translator.

The staff was friendly and helpful. The meals were delicious and the onsen was great. They had a morning shuttle to take you to Gora station.

The location was uphill walk from the station so taking a taxi was needed with luggage

I loved the onsen, very clean surroundings.

It is a bit far from Gora station, but they offer transfer prior reservation.

ホテル改装中で全く外が見えない。又食事もひどく、外からの総菜を並べているようだった。味が濃く海鮮も無く？？？ とてもガッカリでした。従業員はほとんど中国人かな？マニュアル通りの対応をするが意味が分からないかも（笑）

The food was some of the best food I have ever had. The meals were beautifully presented and absolutely delicious. I could eat there every day. Also, the staff were all so kind and accommodating. The whole place was beautiful to explore and the room was oh so cozy. The bed was the most comfortable bed I stayed in through my whole time in Japan.

The foot massager upstairs next to the massage chair was pretty bad, it hurt. Also, I wish that I didn’t have to cover my small tattoos!

Such a relaxing and peaceful place to stay in Hakone! The room was spacious (which is a rarity in Japan)! They also provide shuttle bus service to Gora Station which is helpful, but it's also close to a bus stop if you need another way to get around :) The hotel staff were friendly and accomodating, and the breakfast was an experience!