Das Haus war sehr modern umd gemütlich eingerichtet. Die Betten waren super bequem. Der Kamin und der Onsen waren zudem ein Highlight. Auf der Terrasse schaute man ins Grüne und konnte die Vögel singen hören. Das Personal war super freundlich und hat uns sogar zum Restaurant außerhalb der Anlage gefahren und wieder abgeholt. Ganz große Klasse.

Rooms were great we had a room with our own private onsen it is more expensive than other rooms but definitely worth it

El personal es súper amable. Siempre atento a cualquier cosa que hayamos podido requerir. Nos ayudaría a reservar un restaurante de cena kaiseki fantástico. El onsen probado es maravilloso. Y el desayuno kaiseki del Hyoseki (restaurante del alojamiento) es excelente. Una experiencia auténtica

Nada

We stayed at a villa that was further away from the construction site (they are currently building new cabins/ villas), so we didn't experience any noise at all. And the hotel informed us about the construction that's underway at the time of booking as well as in several follow emails. The private Onsen experience is top-notch and very relaxing. Villas are providing expansive room for 2 adults. The place is extremely clean and well-maintained.

During our recent stay at the Villa, we experienced both conveniences and challenges that are worth noting. Firstly, the hotel enforces a strict check-in time of 3 PM and a check-out time of 11 AM. For travelers who prefer a more relaxed schedule, this is an important consideration. The hotel is located about 30 minutes north of Yumato Station, accessible via public bus or taxi. Unfortunately, there were no clear instructions provided on how to navigate to the property, which led to some initial confusion. Future guests would benefit from detailed directions being included in the booking confirmation. Communication posed a significant challenge during our stay. The staff’s limited proficiency in English made it difficult for us to check in smoothly, interact with restaurant personnel, and store our luggage at check-out. Additionally, finding information on how to explore the local area was a struggle, though we did enjoy the onsite Onsen, which became a highlight of our visit. Dining options at the Villa cater primarily to fans of traditional Japanese cuisine, specifically kaiseki meals. If this isn't to your taste, options are limited both onsite and in the vicinity. Although we had read that in-room breakfast was possible, our request was declined—possibly due to a misunderstanding caused by the language barrier. Overall, while the Villa offers a unique experience reflective of its locale, better communication and guest support could enhance the stay tremendously. This destination is ideal for those looking to immerse themselves in local culture and cuisine, and who are prepared for a rustic adventure rather than a conventional tourist experience.

Amazing staff, fantastic rooms, good b/fast

Villa, private onsen, pick up and drop off service via car, very nice staff

Room was very hot. Staff found our requests to top sheet and some questions difficult to understand. They tried hard. Not enough food options for breakfast. It was very expensive. I expected more for the price but it was still lovely

As a cabin crew, I'm used to travel and go to different hôtels around the world 20 nights per months.. From 1 to 5 stars, so far this one is one of the best I went to. Staff are respectful and kind, making you feel peaceful and at home. They immediately do the task when you ask so you don't have to wait to have the onsen at a higher temperature for exemple. In 1 min it's done and someone is coming. This is very appreciable. They come to pick you up at the bus station. You have a welcoming drink of your choice. Place is amazing, in the forest. You really feel like a peaceful atmosphère. There are everything you need in the room like dyson hairdryer, scrunchie, face cream and cleaning... Plus Staff are so dedicated that pyjamas and shoes for outside and inside are also choose in your size. (Depending female and male). I like the detail-oriented and this hôtel is very good in it. The appartement is comfy and cosy. 4 stars hôtel so far.

Depending on your plans for the day, only the bus is available near the hotel. So if you want to explore or go to different restaurants, it takes a little bit longer. But the bus does the job. It takes you to more major places to visit. However, if its to rest, it's ok. Also the check out is at 11am.. and not 1min more. For occidental people who likes to take their time it's a little bit confusing when someone is knocking at your door to tell you its time. But I think it's just a question of a different culture and that Japanese are maybe more respectful of the rules in this side.

Incredibly beautiful accommodation, very relaxing and needed after a crazy few days in Tokyo!

That we only had one night! Could have stayed much longer.

Where do we even start? The villa was spacious and quiet, with everything we would need. If I had to nitpick, the wifi could be better, but as we were in the mountains and wanted to relax, It did not bother us much. The in-room onsen was fabulous. We used it every day. The morning coffee in the cafe. Great for a quiet morning with a book and a nice latte.The kaiseki in Ryotei Tawaraishi was sublime. Both experiences were very different but thoroughly enjoyable. We would book this again when we come back to Hakone.Four thumbs up!

A gorgeous wood architecture, country house wonderfully merged with a body & mind relieving onsen. The washoku breakfast, property amenities, and staff were first-rate. Cannot recommend this stay enough.

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The choice of this hotel was a small accident, because the surrounding high-end hot spring hotel that was originally planned to stay for several days happened to have no rooms on Saturday, and I chose this hotel through search, but I did not expect to get an unexpected surprise. Japanese hot spring hotels have always been unique through a stable level of service, and the combination of hot springs, food, and scenery is one of the foundations. The most special feature of this hotel is a combination that retains the dining, scenery and hot springs elements of a traditional Japanese hot spring inn, but combines the style with the modern industrial design of the Nordic series, which can appeal to a wider audience, especially the younger group. At the same time, the co-existence of multi-storey houses and villa areas is adopted, retaining two options below one type, and the on-site café bar is very modern and stylish, and also harmoniously coexists with the surrounding scenery.

Location and facilities are amazing, setting is out of this world, private onsen is a great add on

Breakfast was average

The privacy and our own onset to enjoy!

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Evrything was amazing, the house, the facilities. intercontinental breakfast very appreciated. we are surrounded by nature, in our bubble. Massages/spa are amazing. it was a very good experience, favorite hotel we did in Japan !

Nothing

The room is so beautiful, private onsen fantastic to relax, stunning surroundings, comfy fireplace, staff very professional and attentive, great experience at the spa!

The room is so beautiful, private onsen fantastic to relax, we have breakfast at our beautifull private porch, stunning surroundings, comfy fireplace, staff very professional and attentive, great experience at the spa!

Amazing surroundings. Villa was super cute spacious with a private onsen and even a fireplace. Super comfy beds, Bluetooth speakers, excellent food and incredible staff.

The only shortcoming is getting to and from the resort to some of the sights without a car- taxis are readily available however

Private Onsen; Japanese Kaiseki

View from the room.

We loved our room - private onsen; sitting area; fire place; bathroom; all the little extras. The staff was exceptional. They provided excellent service. The food was great. We ate at both restaurants and the food & service were amazing.

Nothing. Everything was great.

naturalness

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Breakfast and dinner

The room without cosy sofa

absolutely stunning space and Villa. the Onsen was so relaxing. Staff was extremely accommodating and kind. absolutely would stay again.

The villa in the trees was beautiful peaceful and relaxing