The food was good and a lovely decorated food buffet.

The outside setup of the hotel needs an upgrade. At least something like a sun coverage in front of the restaurant as well as some nice sitting areas. And the team needs a bit more experience in English language, it was most times really difficult to order something.

Great location, amazing breakfast, staff was very kind and helpful.

Very nice place next to the forest. Peace and quiet 😊

The staff was always there when needed🤩 We did not have time enough to enjoy the beautiful surroundings! Really great to always have Prosecco available for breakfast ☺️

The code for the back entrance to get in at night was impossible to find 🤷🏼‍♂️

friendly staff and good facilities within the property. wellness centre is really good value for money. Restaurant staff went out of the way to provide us options suiting our diet requirements.

a bit far from the ski slopes (40 mins drive), but is par for the place.

Location and very friendly staff

The hotel is idyllically situated at Hassenstein fortress. From breakfast (buffet) to lunch, an afternoon snack and dinner (buffet), we were well looked after. The buffets - we ate in the hotel in the morning and in the evening - were richly set with everything you know from breakfast at home and much more. Really delicious. We had booked a room with a balcony, which turned out to be a VIP room. Plenty of space, a small hallway with wardrobe and possibility to put down the shoes wet from the snow, a bathroom with shower, hairdryer and towels and a big double bed. Kettle, coffee, tea, snacks and a fridge were also available. We had visited the wellness area once. The hotel has a pool, jacuzzi and 2 different saunas, plus various massage offers. A bowling alley, free table football and a table tennis table are also part of the indoor leisure activities. The hotel staff, from the cleaners to the receptionists and restaurant staff to the management, were really very friendly, nice and helpful. There are no shopping facilities in the village and also no restaurant, which you should know beforehand. Therefore, it is advisable to plan for meals outside the village or to book half board directly. However, you can always book dinner on the spot. We are thinking about visiting again at the end of January. A recommendable hotel with charming staff.

The care products in the bathroom should be checked and replenished more regularly and the pools are still very cold in the morning. Maybe they could heat them more. Otherwise, there is nothing to complain about.

The hotel location is beautiful next to the forest, quiet place. The hotel staff are very friendly and helpful. What I liked best was the Finnish and infrared sauna. The kitchen is also very good. I will return for vacation sometime.

The actual pandemic situation is really annoying but this not their fault :)

The hotel personal was super friendly. The breakfast was really good and with lot of choices. Nice to have the bowling and jacuzzi for our own.

Dinner was good but for the price (Czech republic) nothing special. There are not restaurants around the area.

Bed was comfy. Balcony and view lovely. The bowling was very good.

The dinner was not good and was very expensive for what was offered. The swimming pool much too small. No hanging pegs for coats dressing gowns or toilet bags.