Good location to shops, ski slope and restaurants. Lobby great space to relax, bar staff welcoming and very pleasant.

The rooms are inadequate for purpose and not as shown in the photos. The sofa is bed is more of a chair fit for a child not an adult, unwell you want your feet into the corridor. The radiator leaks making the floor and your belongings soaking wet. Staff are incredibly rude, unhelpful and uncompaasionate (especially the blonde receptionist who refused to give us her name). She shouted at us on arriving to the hotel as she booked the wrong people into the wrong room. Shocked at being shouted at in the middle of lobby on our first arrival to the hotel and country for her mistake. Despite signs all around the hotel for no smoking, the rooms we we allocated had clearly been used for as smoking rooms. When asked if we could move room we denied, though people staying in those rooms had serve asthma. On return to the UK she had to visit her gp as an emergency due to exerbation of her asthma. We were informed there we no spare rooms. Managers refused to speak to us to help come to a solutions. So we had to spend a week in wet, cramped, sale old cigarette smelling rooms. On our final day we received an email stating if we wanted to extend our stay we could, this confused and frustrated us immensely as we told on several occasions there were no space rooms anywhere in the hotel! I would never stay at this hotel or recommend it.

Location to town and gondala was perfect. Boot room very helpful and lobby is open, spacious and a nice place to relax after a day on the slopes.

The rooms are inadequate for purpose and not as shown in the photos. The sofa is bed is more of a chair fit for a child not an adult, unwell you want your feet into the corridor. The radiator leaks making the floor and your belongings soaking wet. Staff are incredibly rude, unhelpful and uncompaasionate (especially the blonde receptionist who refused to give us her name). She shouted at us on arriving to the hotel as she booked the wrong people into the wrong room. Shocked at being shouted at in the middle of lobby on our first arrival to the hotel and country for her mistake. Despite signs all around the hotel for no smoking, the rooms we we allocated had clearly been used for as smoking rooms. When asked if we could move room we denied, though people staying in those rooms had serve asthma. On return to the UK she had to visit her gp as an emergency due to exerbation of her asthma. We were informed there we no spare rooms. Managers refused to speak to us to help come to a solutions. So we had to spend a week in wet, cramped, sale old cigarette smelling rooms. On our final day we received an email stating if we wanted to extend our stay we could, this confused and frustrated us immensely as we told on several occasions there were no space rooms anywhere in the hotel! I would never stay at this hotel or recommend it.

I liked that it was in the city center and near to the slopes. The sauna was good, the heating was good. The photo gallery on booking is kind of styled in order to look better. The shuttle driver was the only guy smiling in there and being kind.

We arrived early in the morning and unfortunately we had to wake up the receptionist…she’s very grumpy in the morning..the boss should offer them some coffee… Unfriendly staff, poor food, poor value for the prices we paid (150€/night) in a 4 stars superior hotel. Food equals to a 2 stars hotel. Small pool, bowling overpriced, I understand the fact that people should buy drinks from the bar at dinner but you could at least offer water from the machine. The water machine is available only for breakfast. The cleaning ladies are very attentive when cleaning your room, I attached the photo of our freshly cleaned room ;)

lots of space in hotel , also liked that family room had 2 rooms, spa facilities very good. New years was organised very well and they kept us well-fed and entertained at a bar with bigger space. The staff was friendly.

couldn’t pay by card , only cash . breakfast/dinner facilities are too small for this hotel and if you aren’t early then the food goes cold and there’s no space.

Good location, excellent spa facilities, tasty glfood at the restaurant, warm rooms, ski wardrobe where your ski boots are drying on a rack. However, wasn't very secure as the door was not locked. Luckily nothing happened. I have been staying in this hotel previously and it is one of my preferrable in Bansko due to its location, new spa and restaurant.

The first transfer to the gondola was after 8am, the receptionists were not informed well and couldn't accommodate us earlier check in and later check out although we were prepared to pay for it. I appreciate if the hotel was fully booked the a few rooms around ours were not occupied throughout our stay which is an indication that there was an option, just they didn't bother.

The food was not good as expected.

location

stuff service and the sofa bed

The hotel reminded me of faded glamour! The reception was very nice very much let down by the quality of the food which was dreadful and the room which was old.

Great location in the centre of town and a short walk to the main gondola. But to be honest have a word on your first day skiing and get picked up in a taxi for 10lev each every morning at 8:45am was so much better than queuing. Hotel facilities were amazing, great spa, food was good, rooms cleaned daily and a bowling alley next door! If they offer me an additional 10% off my next booking I would do it before the end of the month!

Some staff could be friendlier at times but most were generally helpful and friendly, what can I say most don't really like Brits abroad.

Slopes, snow, chalet

the food in Hotel were below average, they dont even accept to charge a coffee to your room! The music in lobby was terrible for that lazy atmosphere between the snow and fireplace

Good facilities and great location.

The food, in special dinner’s…

location, facilities were nice, hotel lobby and rooms are good , clean rooms and hotel

dinner food wasnt so good, bkfst was ok so this can be improved for sure

Pool, lobby bar.

Food should be better, more choices. The bad mattresses should be changed immediately.

Nothing

Food, cleaning services, staff, at the bar from the hotel you can't pay by card...

Location, room

Food was disappointing, bed and mattress need renewal

great location, vintage look

beds weren’t that comfy, and we had to walk a lot from room to lobby.

Location. city center, all close around

bathroom and beds. typical socialism era. no air conditioner in the room. breakfast also don't respond expectation.