Some of the staff were great.

The fact that free parking is not provided is a negative experience for me. There is limited spaces that are free but only few and if there is no spot then you will need to pay 20 leva per day for parking which I personally think should not be the case for Hotel of that calibre and for the price.

Nice friendly staff Good varied breakfast

No kettle in room No balcony

just clean

The pool was cold and the stuff super mean if you asked them something they wouldn’t understand you

The common areas, big room

Old furniture, unfriendly and rude stuff, the room had a very intense cigarette smell, they had only 1/4 of 1 toilet paper roll in the bathroom and the absolute joke: they charge for the bathrobes’ use 🤣 Very very overpriced hotel, many better options around.

Signs on hotel door saying to put ski boots on outside, but there was no seating outside, so we had to sit on the floor in the snow

Spa, room nice and clean, bar area nice

No balcony as advertised on your website, we booked this hotel because the rooms had balconies as a smoker, false advertising Reception staff wasn’t very helpful when I had a complaint about stealing

Good location, poor hotel reception. Very professional massage services.

Bed for 3rd adult which we paid, was not suitable. Only a child could sleep there! DO NOT pay for extra adult as you don't get something extra. If someone has a child with him above 12-13 years old, should choose 2 rooms! Reception desk not helpful to resolve issues! SPA facilities feeling somewhat abandoned. Wifi weak in the room.

Excellent value for money, the hotel was clean and tidy. Staff were very helpful and there was a good atmosphere.

Only 1 key card given per room which is a little awkward

The Lion Hotel had an excellent breakfast selection. The hotel was modern and the rooms were warm. There is a complimentary bus to the gondola. The pool and health spa are a great treat after a day on the slopes.

The reception staff could be a little more friendly. We wanted to go to the thermal spa and asked reception who didnt seem to be helpful. I could have been they were busy.