Very quiet which is uncharacteristic of hotels in Israel. extremely clean. crib already in the room waiting which is unheard of. Courteous and friendly staff on arrival.

all 😊

nothing

Upgrade! Quiet

Location is good

The staff were very professional and helpful.

The hotel is dated and needs to be redone. Very dark interior. Out side on our terrace it was not maintained. Weeds and debris needed to be cleaned up.

Air conditioning is not working...room was really hot when I arrived the hotel I asked in the lobby and they told me air conditioning is not working, unbelievable! I paid more than 170 euros per night and dont have this service

There were no fresh omelets or fresh eggs by a cook as day before. On the second day and it was NOT shabbath. MY husband was told an omelet would come from upstairs but it never came and we left. The coffee staff was rude and debilitating, a man talked down to me to move at the coffee station and he was staff, very out of line. The greeter was nice and most staff there were good but that one guy had hostility issues it seems. booo! It seemed to be lacking true genuine friendly service. It was as if the workers did not want to be there some of them, no smiles etc.

The housekeeping door slammed all day long across form our room, terrible management to let this continue. The hotel needs a silencer for that slamming door or foam when it closes after workers being in the room and leaving it. The front desk men would not let us have any grace at all to stay, not even 15 min, that was wrong. The room was too warm a few times. The attitude of front desk staff of a few must change, not friendly enough for hotel front line workers. The workers were too loud while working and the guests heard them too often loudly. They need a workers how to professional course.

When we arrived, we were upgraded to an executive suite: robes, slippers, fresh fruit, chocolates, and a balcony overlooking the city. Awesome!

Breakfast, food