Very Disappointing. the food was only good except nothing is good

The bed is not clean there were bed bug which has harmed my daughter badly. The insect bite was terrible.

the Propery is fine it was my first time at an all inclusive we went for one night because we had many specialist friends appts for my 5 year old daughter whose going through medical issues in PV the next morning. we arrived around 7 and asked for French friend before we checked out - and they would not give us anything - we paid over 650 usd for one night of meh. the beds were not nice the rooms are out dated. the construction was constant durring the day. and sadly the one thing I wanted was a bath - we live an hr north and I miss baths so muchX and the bath water was brown. and the shower had no hot water. the fact they refused some French fries for a 5 year old was the worst part though.

The staff were friendly and helpful, the food was good.

Room was a bit dingy, could use a refresh.

The food cold bee beder

The friendliness of staff, food and location

Views were awesome pool was nice

Room service didn't answer calls, had to order from the lobby and the food was terrible like pizza out of a box, restaurant had a small menu with terrible food, dry muscles, super smelly shrimp, small portions

Pretty much EVERYTHING!!!!!

Having to leave

We had the one bedroom suite, all-inclusive plan, on the 10th floor. It was nice & spacious! It had a full kitchen and 2 bathrooms. Everything was clean. The view from the balcony was amazing! The pools & hot tubs were nice. The staff was amazing! Everyone from the front-door guys, to the wait staff, to the maid services were great! We took extra cash so we could tip after each meal and leave something for the other staff members. It was very appreciated. They do different meal options each night. Most of the food was pretty good. We loved the Spanish food night and the Mexican fiesta. If you want to eat at the Italian restaurant, you need to make reservations through the concierge.

They are building a new tower right next to the resort. On weekdays it is very noisy. We didn’t like to be outdoors because it was so loud. Also, the people selling excursions are pretty pushy. They aren’t selling time-shares, but they are selling future visits to the property. We had to tell them we weren’t interested multiple times, & then just try not to make eye contact when we walked through the lobby. If you are looking for discount tickets, they can set you up with a 90-minute presentation and cheaper tickets for activities. We just weren’t interested as we had already booked our excursions online.

clean and close to downtown walk to everything

not very much… other than some staff was nice

breakfast never changed it was the same menu/ they didn’t have fruit after they told us they did. pool was closed 2 days. no shuttle to get around. no night time entertainment we could see from our balconies the other resorts having music parties shows ours was lights out. no shop on the resort. and they said they didn’t have sister properties that we could go to

The entire staff were amazing. office, bartenders, waiters, housekeeping, all excellent. very helpful and friendly.

the property was beautiful and well maintained. nothing not too like. if you prefer a more vibrant downtown life it’s a short cab drive away. otherwise just relax

friendly staff; excellent service; lovely view of the beach and the pool from the outdoor restaurant!; pool was excellent; had it all to myself in the early mornings

menu became somewhat repetitive; food was good (3.5) but not exceptional

The hospitality was on point! The location was Beautiful!

The location was the best part.

I had a few clothing items missing upon checkout. I contacted the hotel via phone and email but no response.

cleanliness

clean & pretty

Noon to Noon for drinks & food

the staff were extremely friendly and helpful

everything was amazing