The hotel was quite nice. It is a bit old, yet nice overall. stuff is very polite and helpful.

breakfast options are not clear. preparation time is very long (yet I was told that in advance). two waiters, one of them didn't explain thoroughly how do options work

Гостиница хорошая, видно, что стараются поддерживать порядок и чистоту. но в номерах отсутствует вытяжка. я так и не смогла подключиться к WiFi. персонал очень любезный и доброжелательный. хорошая гостиница, советую!!!

WiFi, вытяжка в номерах не работает.

Big room. Parking for free.

The price was as for luxurius room but all services are on the level of 3* hotels. The location is out of everything in Karaganda.

The location is very good at the heart of the city. Nice and Quiet. Very good-looking.

There was nobody at reception desk when we moved in at 2 am despite I have mentioned that we are coming in a deep night and PAID EXTRA for that 10 hours. Nobody helped us with luggage and me, two kids and my mom had to bring bags by ourselves. Receptionist was not active, overall hospitality level of the hotel is very low. As per booking.com breakfasts were included, but the hotel said it is "default at booking.com, however their breakfast is at extra cost". The bathrooms are awful with bed smell, sink is glogged, toilet button is broken and out of the wall. We have been staying with the hotel back at 2017 and it was definitely a place to come back. Now sadly it is became a place to avoid for our future stay.

clean, nice staff, cheap mini bar

Breakfast is exceptional. They don't just make a table with everything you can eat, but you order fresh breakfast only made for you in their restaurant. It takes some time, but it definitely worth it.

Breakfast is exceptional. They don't just make a table with everything you can eat, but you order fresh breakfast only made for you in their restaurant. It takes some time, but it definitely worth it.

No spa

The hotel is cozy and very clean with very good reception service

Location, breakfast (I had to pay for the coffee), and the bed is not so comfortable.