Location of the hotel and breakfast was good as well

There is nothing to do in Tasch

The room was good and the view was nice. The breakfast was also good and diverse, there were options for vegans too with Oat milk as alternative, thought it lacked in protein.

The main receptionist that came to "greet" us was extremely rude. We had written an email asking if we can leave the car in their parking for 2 days while we hike. They said yes and we paid for that. But when we got to the hotel, the only place where we could have left the car (indicated as owned by the hotel) was the hotel's parking. So we went and parked there. The rude receptionist came to us and started scolding us that first we need to check in and only then park. However, there was nowhere else to park. The hotel was on a main road next to a roundabout so we could not leave the car on the street. There was a supermarket next to the hotel that had parking spaces available, however, we did not use the supermarket and so we did not consider parking there. There was no indication in the emails or on booking.com that we have to first check in and then park. Anyways, the man was very rude and so after we parked the car and went to reception he was EXTREMELY cold and rude, and simply did not care about us one bit. There were other people leaving the hotel there to whom he acted warmer and nicer but that was not to us. So on the next day we asked the other receptionist for his name - if I remember correctly it was Andreas. The new receptionist was his wife and she got very worried that we want to write a negative review and said that this was her husband. She also told us that they had upgraded our room so she asked us not to complain but if our room was upgraded, which we are not sure it was, we did not need the upgrade nor we knew about it. So I do not think it was an apology. If the receptionist had apologised for his behaviour and did not treat us like garbage that would have been much better. It did ruin our stay there.

Room was spacious, good location less than 5 minute walk to the train station and there is a supermarket (COOP) next to it which is convenient

Elevator is a bit old, sometimes shuts on you when your walking into it

great location, opposite train station direct to Zermatt. staffs were very friendly and helpful. the place was very cosy.

the accessibility to train station and rustic feel of the hotel. breakfast was awesome

wifi connection is very weak in the room

Very convenient to the train and super easy and quick to get to/from Zermatt

Perfect hotel away from the frantic pace of Zermatt. We were greeted with warmth and this made our stay memorable. Breakfast was more than adequate which set us up for a trek down from Gornergrat. Thank you and see you again soon.

All good

Functional, clean and friendly. Opposite the train station. On site car park.

Lack of hooks and hangers in room.