I did book for Borjana hotel, I did pay in advance my bill but at arrival I was redirected to other hotel, the Slvuna. They told me that Slvauna is a better hotel. If Slavuna is really better it is hard to imagine how bad Borjana could be. In Slavuna our room was not cleaned during whole stay. Neither garbage bins emptied during 5 days. The floor was dirty from the begining to the end, nobody did clean it. The balcony door was very difficult to open or close. The refrigerator door was unstable and difficult to close. Towels were not changed. Toilet paper we had some supply in our luggage and that was a good idea of us: the initial roll of of toilet paper did finish, nobody put some new roll so we used our own. I strongly advise Booking.com to stop advertising Borjana or Slavuna. When I see a hotel on Booking.com I do believe that what is written there about that hotel is the truth. If it is just a list of good whishes please stop doing that. A printed paper that was given to us at arrival says: " Safe deposit box: For your own comfort and security we kindly advise you to rent a safe-deposit box, which you will find avallable at the reception desk. The hotel is not responsable for loss of personal valuables and belongings, which are not properly deposited in the safe-deposit boxes. Additional charges will apply for teh rented safe-deposit boxes". In plain letter it means that since you enter the hotel you may say goodbye to all your belongings except those who can be contained in those small safe-deposit boxes. It is like "hello, welcome in our thiefs house, give us some protection tax (additional charges) to keep safe a small amount of your ,lugage, at your choice". I must confirm that it was easy for me to fix the shower courtain given to me at the reception desck as to replace the nonexisting one in the bathroom. Since a good number o years we used to spend some days in Albena. Conditions were quite good. This year was a mess, shame o them

Nice food, a sea view as requested

Nothing

.....

Very good location- within the established sea holiday complex Albena, on the beach, surrounded by a forest .

Run down and substandard hygiene and facilities.The restaurant especially and the food were awful... Misleading customers- advertising itself on Booking as All inclusive, but when confirmation arrives, it’s for Room only!Would not have stayed even if the advertised price was for alll inclusive, would not stay even for free! Really unpleasant experience- moved to another hotel after only 2 nights at Boryana . Will NEVER go to this hotel again!!!