Excellent location, quiet room with good facilities, The Main Bar area was well maintained & had a really nice atmosphere.

Overall we thought the hotel was understaffed. There appeared to be 3 or 4 staff members doing everything & they were run off their feet.

Friendly reception, good breakfast. the location was perfect.

Our room was not in the main building so we had to go outside, around a corner, up a slope, through a courtyard and then upstairs! Unfortunately, (not the fault of the hotel!) it was freezing, even the fountain was frozen!

We didn’t have breakfast but an evening meal which was superb

Everything the place was dirty

perfect location friendly staff

nothing

Everything! This stay was perfect and excellent value for money. I have already recommended to others and will book again.

Nothing, it was perfect

absolutely beautiful property inside and out . lovely atmosphere at Christmas time .

nothing

beautiful location and staff really welcoming and friendly

The breakfast was really excellent, and the staff were pleasant and helpful. We requested a rubber bath mat from Reception, and it was delivered in no time. Our room was adequate and clean with nice toiletries and good tea/coffee facilities.

We were disappointed to be in the stable block, having registered in the grand old building. Dinner was vastly over-priced. We only ate in their restaurant for the first night! We had expected to be nearer the town centre.

gorgeous old house with interesting history, terrific staff

nothing

No a lot really just the outside seating area looking towards the hills

The hotel is totally over priced for what it is

The gardens, the vue, friendly staff

Good choice of breakfast ingredients. However, we were a party of 4 and the tables were 2 chairs opposite a fixed bench type seat. This made it difficult to get in and out to obtain different foods, etc. There seemed to be various BBC staff who were pretty noisy making not the most pleasant start to the day.

My husband and I had stayed at this hotel a few years previously and had been impressed by all we had experienced. Thus, we had suggested to my brother and his wife to stay there when visiting family locally - my brother and I had grown up in the Evesham area. Our dinner on the 2nd night was disappointing: the main course was not good. 3 of us had haddock and chips, the batter was not bad but the chips were huge as was the portion so we were unable to eat many. The 4th of us had chicken and most of that was left uneaten. This all compared unfavourably with how things had been not so long ago. Further, we had requested and had received confirmation of twin beds in our room. This did not happen. And I did not make any reference to free parking when making this booking.

Wonderful and friendly staff with a good sense of humour. The wet room in our room met my wife's needs.

Having spoke to the hotel and asked about lifts and rooms with seperate showers and baths, prior to our visit, I was informed they could not meet my request. My sister who we met up with, and had a room inside the main hotel, had a stand alone bath and a shower. This would have met both my wife'd needs and mine. The decor and overall look of the hotel is a little tired and in need of decorating. Also a need for a gardener. And for the main entrance, well not inspiring. Also it clearly states drop off and disabled only outside reception. As my wife is registered disabled it doesn't help when staff and idle guests use these facilities and prevent those who are registered disabled using them. As for the quality of the meal, I'm sorry to say it really wasn't very good.