it’s location and the heritage look.

as there are no lifts, accessing first and second floors by stairs is painful.

Location

Food was terrible, there was hardly any hot water

unique style, rooms, warmth and nice staff

nil

Breakfast was poor

Cleanliness

Location

Cleanliness was non existent! Be it the utensils/used crockery that was kept by the guests outside their room wasn’t picked up in 24 hrs. Staff is somewhat cordial but have limitations feel hotel management school learning was nonexistent in their practice. Washrooms are not great very old shabby. Beds are small in length and width too ! Can go on and on ! Location superb ! They can do wonders with this place but lack of interest I feel. The reception feels like some govt office 🥲

Location

Food....especially buffet breakfast was pathetic

Room were good old property

Bathroom fittings not as per star property no gateman

Amazing place to stay like royals. Excellent room service and staff is ready to cater to your need.

Room And specifically washroom

Room size and location

Evening tea snacks

Options were limited . Need more fresh fruits and live counters and non fried options

No discount card was available even on enquiry for future says