Location is super

Great views and location

Hire car is recommended due to the lack of taxis in the area

We loved the view of the lake from our balcony for the price it was well worth it. The room was beautiful, lovely furniture and cleaning services good.

We were told on arrival (by a really nice man) that the restaurant is closed due to problems, he said there is a bar but it wasn't really clear if we could order a drink at any point and it felt like creeping around in someone's house at times. I understand the reviews saying the staff are rude - we had a nice man and a helpful lady but I will say it did feel a bit like we weren't welcome.

Beautiful location - right next to the water’s edge in a very quiet part of Bellagio. 15 minute walk to the main busy area - only a short trip by car. Large comfortable room with balcony overlooking lake. Easy parking. Staff (Marta, her mother, and the team) were kind, polite and professional. Hotel is owned and run by the family since the 1950s, and has real character. We were told the building dates back to the 1500s and used to be a monastery. Cool inside with old stone flags and stairs. We would definitely stay again. Grazie mille Marta!!

Nothing.

The location was excellent, the hotel located at the edge of the lake, the swans and ducks on the lake formed an enchanting picture. Fantastic location and surroundings .We had a corner room overlooking the lake and a large beautiful terrace covered with a beautiful vine vault

The attitude of the staff at the restaurant and at breakfast is extremely rigid, the breakfast very very poor, the basic products were missing, on a small table there were 4 slices of prosciuto, 4 slices of cheese 6 eggs, 6 yogurts, 3 croissants and a bottle of water.... for all the guests there !!! it was incredible! Nowhere in Europe have I encountered anything like this! The blonde lady in charge of organizing breakfast was extremely repulsive and uncommunicative, we felt extremely uncomfortable.Too bad for this location that could be an extraordinary point. Unfortunately the staff is the one who does not make you feel wanted there !....the staff at the restaurant and the older blonde lady at breakfast and their services...below the limit of decency. The restaurant with fixed hours of operation and fixed menus... without the possibility of serving anything in other hours ... Very strange !This place might be something wonderful, but unfortunately because of the people who manage it, it's totally inhospitable. I do not recommend accommodation here! the price/quality ratio is incorrect. The price of accommodation is far too exaggerated... it is too big in relation to what it offers. I DO NOT RECOMMEND ! You spoil your vacation !

incredible location and views, balcony direct over the lake. comfortable room

Breakfast was mediocre. Staff were very grumpy. However the view from the hotel was spectacular

Small room. Staff was not friendly, and not helpful. Restaurant was closed, breakfast was mediocre.

Location on Lake excellent, but no other restaurants or shops close by ..

With the restaurant closed this hotel is very inconvenient there are no other places to eat other than a steep climb 150 steps and then 10 min walk into Belagio center Not at all good for after dinner walk in the dark Had we been notified sooner we could have booked another hotel. The manager did not offer any compensation . We had best room # 1 —upgrade at + 160 euros per night, nice deck facing lake Como to the east Breakfast. Was available-- but the same coffee cake appeared every morning.. it just got smaller --morning staff was marginally pleasant. We had to depart one day early due to Florida Hurricane and flight changes. Manager could have cared less, and did not offer anything for early departure. Seemed very put-off when I needed to have her call a taxi.. The night before departure the dinner restaurant was opened--without notice to us.. but I refused to pay anymore at this place. Do not stay here.