Beautiful hotel with excellently-designed room and bathroom. And best hotel shower I've ever experienced!

Breakfast buffet was adequate, not excellent.

yes

n/a

the room was cold even with the heating through a/c.

Reception was very helpful.

Breakfast didn't seem fresh

The kids playroom is amazing! And they opened it on a weekday for us, which was very kind

There is not much customer service here and the layout of the hotel is very odd. There was no one to help us with the luggage. The guy who checked us in told us there was no Shabbat lunch option (which there is). The staff during the meals (over Shabbat) was almost non existent, even though I could see them standing around inside the kitchen. The carving station and omelette station were often abandoned. The meals are overpriced, but convenient.

it was clean and comfortable

localization

Breakfast was plentiful any filling. Very good selection of tasty foods.

Didn't have de-cafinated coffees but had packages of instant.

i was surprised and impressed. Family friendly, excellent management, ideal location for visiting aquarium, zoo and the kotel.

Upgraded our room for no cost, generous staff and management, nice breakfast, nice pool area, good value for money (in comparison to other hotels in Israel)

Traffic noise from road facing rooms, wait long for room to be cleaned.

pool and outside area

our room didn’t have a balcony

the pool and the garden were lovely.however the poolside food menu was not good

day staff were not helpful but the evening staff were lovely

The hotel was very clean and updated. The pool was great. The room we got had a nice patio and a hammock the kids enjoyed. Love the activities for kids. Good breakfast.

The breakfast area was very crowded and wasn't pleasant. There was an activity for kids, and my son was hurt by a case of wines that shouldn't have been there!