El personal súper atento y las instalaciones muy recomendable todo genial

Lo único q no me gusto es que el la habitación 301 q es la nuestra la puerta de al lado que da a un cuarto de limpieza no de vería tener el muelle la puerta y golpeaba mucho y molestaba un poco

la chambre est trés bien avec un grand lit super confortable. La déco est sympa moderne et épurée. C'est propre et trés calme meme fenetre ouverte.

durant la nuit l'alarme à incendie c'est déclenchée sans raison vers 2 h du matin dans la chambre.

Breakfast was delicious with so many choices!

Muy buena opción para ir a todos sitios y conocer la ciudad

Largas colas para hacer el check in o check out

location

late check-in and not the type of bed we kindly requested

Ubicación

The main advantage of this hotel is its location. Close to everything in Bilbao and with a gorgeous view of the Nervion river. The beds were comfortable, but a little hard. Pillow "menu" was great, though. I enjoyed the breakfast - practically everything you can imagine, including local specialities. Staff was helpful and answered all our questions. I am very grateful for the person providing us with room service just after 10:30PM. One more helpful aspect: This hotel chain offers a dedicated app. It's very handy to have all info at your fingertips! E.g., check in time, amenities, room service hours etc.

There is a problem with noise privacy at this hotel. We could hear guests coming in and out in the morning almost as though they were in our room. One other thing I disliked: there was a broken and very heavy standing make-up mirror on the bathroom - that item was really a hazard! I would also have appreciated if they would wipe the walls sometimes. As luggage rubs against them, it can (and does) leave a mark.

Il parcheggio, seppur non economico, è stato fondamentale. Gli spazi sono ampi. Le camere accoglienti e ben illuminate. Il personale molto disponibile. La posizione eccellente.

Non funzionava il frigobar della camera. Ci hanno proposto un cambio di camera, ma ho rifiutato chiedendo una semplice glacette ;) che mi hanno prontamente fornito.