I have stayed at this location a few times and was satisfied with it in the past. This time, we had a death in the family and I tried to call bluegreen to cancel and was on hold for over 30 minutes on two serrated calls with no luck on reaching someone. We ended up staying one night out of the three we booked. We were really looking forward to the pool, but found out it is permanently closed due to structural issues. There is no indication in the advertising. The pool is falsely advertised. Also there is no WiFi. Lastly, we stayed on the 3rd floor and the floors must be insanely thin. Our 2 year old could barely walk without the down stairs neighbors banging on the ceiling. The room was nice, but we will probably not be back. By the way, we were not offered any kind of refund or credit due to leaving early for the death in our family. Was really disappointed with this place