The atmosphere

The lack of working space / lounge

Great location: Gondola and bus station just across the parking lot, very clean and calm. Music was great in the lobby

Breakfast was tasty but way too simple. Only toast with butter and jam, salad and boiled eggs. After 5 days I got bored and it is not difficult to offer different spreads, sausages, fruits etc.

スキー場も遠くなくて良かったです。 建物はかなり古そうですがオシャレにリフォームされていて特に悪い点は感じられませんでした。キッチンスペースも綺麗にされていました。 暖房がききすぎて暑かったので対応してもらいました。最初の対応が微妙でしたがあとから返信をくれた方はかなり親切丁寧で安心しました。

ファミリールームに宿泊。2日目のお昼頃に従業員の方がノックもせずに扉を開けて「Excuse me」と入ってきました。 布団が1つ足りないので中を確認させて欲しいと一つ一つ布団をめくって確認されたようです。中で留守番している者が居たので良かったですが居なければ勝手に入っていたのかと思うととても不愉快です。 それと夜は外でホテル下のお店から出てきた人が騒いでいてうるさかったです。

Excellent property located right at the base of Tsugaike mountain (in my opinion the best resort in the Hakuba Valley). The staff were incredible, most spoke english or had enough english language skills to answer any questions. The people make the place and staff here were really exceptional. I stayed in a dorm room whihc are laid out well "capsule style" which gives you alot of privacy and seperation from the other guests in your room. The facilities were super clean, like scrubbed daily. Breakfast was great; coffee was SUPER strong. There is a small meeting room available if you need some privacy for work calls. The drying room stays hot all night long and gear was always super dry in the morning. There is also a kitchen were you can cook for yourself if you need to. Also laundry machines and dryers available. The bus stop from Nagano/Narita is almost at the front door of the hotel and the bus to get to the other resorts in the area is a 2 minute walk away from the front door. My only complaint was that the wifi was pretty weak, had trouble streaming video more than once but was capable of uploading youtube videos thought it did take a little longer. overall I HIGHLY recommend the UnPlan Hakuba. I didn't want to leave and would 100% stay again. You will not regret staying here

Wifi could have been stronger throughout the facility

Staff were super-friendly and helpful. The location was amazing - very close to the bottom of the Tsugaike gondola and ticket office.

Location amazing, close to Tsugaike gondola. It's a good idea to choose here instead of Happo One since buses from train station run frequently and stop nearby. The hotel has a cozy restaurant with delicacies made with local ingredients. Room was simple but had everything you need for a snow trip, including a unit bath

Room heater was very strong even on weak configuration. Breakfast could have meat options and cheese. And drying room could have hangers with clips for gloves and goggles.

スタッフの方々の対応が良かった（予約の変更や、質問等の対応） 共同エリアも綺麗でした（シャワールームが思ったより広くて親子で利用できた） バスタオルが厚めな質が良い（連泊で次の日も新しいタオルがあって嬉しい） ベッドも良かった。 ゲレンデに近い。 貴重品管理は各自だが、地下に手荷物程度が入るロッカーはあった（使わなかったが）

部屋が乾燥しているので加湿器の貸出があると嬉しい。 部屋にある小さいランプ（行燈）がとても明る過ぎて、部屋を暗くした時に使いたかったが使い難い明るさ。 朝食バイキングの品数が少ない（牛乳、チーズ、ハム類があればいいな。タンパク質が欲しい）

It is really comfy and the people there are so kind and welcoming.

The breakfast price, maybe. It was too high in my opinion.