Not all fault of the resort but a tree fell on our cabin during stay. Then electric was out for sixteen hours or more. Slept in cold and had to wait hours to get a hot shower next day. No help or explanations or even answers to questions from staff. Not even a call back when a fire broke out in resort. No return call or email to update status to fire or electric. If I had know situation I would have gotten another room for the night in next town to have had a warm nights sleep. After three calls to Management with no response we checked out with no answers or refunds. Will not return even though it was a decent place. Staff and concierge service horrible. Wasn't looking for the Ritz or tuck in service but info and answers would have helped.