Todo

Nada, uno de los mejores hoteles que me he quedado

Awesome property with great breakfast staff

No air flow and we stayed during a crazy odd heat wave so it was not comfortable sleeping as we hoped but other than that perfect

the view of the bedroom is great

the bedroom floor was super dirty. I don't think that floor saw a broom during the last months. the propriety keeps the original style, which is interesting. however, the bathroom needs a really good maintenance.

Just perfect. The park, the hotel, the staff. Best hotel I've stayed in Mexico, by far! Highly recommended. It is an oasis of calm and beauty and you can really see in a million little details that the owners are smart.

Service was impeccable and they went out of their way to help and were kind enough to make a breakfast when we had a very early start. The breakfast was lovely and they served it to us on the terrace, which was a lovely touch. The place itself is beautiful and the size of the room was big with excellent facilities. We loved our stay and would stay again next time in Morelia. Also, Luca the dog was great! Thank you!

Nothing, everything exceeded our expectations!

Fabulous host's. Super tranquil with a great view

Rooms are very spacious with a nice traditional design. The fire place and the beautiful views over Morelia make it a very cozy place to spend an evening. There was a terrace attached to the room which was really nice to further enjoy the vistas. The bed was very comfortable.

Even if it is nice that the traditional design and character of the rooms is maintained, for the price and level of hotel one could expect some more maintenance (curtains were very dirty and should be replaced/cleaned, some cracks in walls, one window could not be fully closed) and some modern upgrades (electricity sockets and sink in bath room could be modernized for example). The hotel seems to host events regularly. Unfortunately we were not informed in advance that there was a wedding the same night as we were staying there. When we asked upon arrival we were told that it would finish at 20:00. However the party kept going and we were informed that it might continue until 23:00. This was not really acceptable for us as we needed to get a good rest that night. We were then promised a full refund. In the end the party finished earlier at a somewhat more acceptable time. As a result we mentioned at check-out that we would not expect a full refund but possibly a partial refund as we would have booked another place, had we known there would be loud music in the evening. The hotel promised to get back to us on this. Unfortunately we never heard anything from them after that which was disappointing. I would recommend for the hotel to inform any hotel guests about planned events so that everyone knows what to expect and can plan accordingly. Additionally, if promises of refunds are made, please make sure to follow up on it. Even if we are not too concerned about the refund at this point it just does not give a very honest impression otherwise.

Absolutely everything, but especially the people who are behind it all. They are amazing!