We recently stayed at the ELGEL hotel and were incredibly impressed by the friendly and helpful staff. From the moment we checked in, the front desk staff went above and beyond to ensure we have a comfortable stay. They were always available to answer any questions we had and offered great recommendations for local attractions. The housekeeping staff was also incredibly friendly and ensured that our room was always clean and well-stocked. We highly recommend this hotel to anyone looking for friendly and attentive staff.

Our room had no exhaust fan! I am not sure if other rooms have the same design, but it's not a big deal!

I like the hotel, it a very nice luxurious looking hotel and the restaurant and cleaning crew are very good.

I booked on booking.com it had a pay at the property option and went to the hotel to pay only to be informed that it wasn't allowed to pay at the property. They insisted i pay with the rate at the hotel which is double the price i saw on booking.com or pay online using a master card. This is a 1st for me because i have booked on this app and payed at the property at different hotels. The duvet covers also had stains on it and the response was that they were out of chemicals to remove the stains so all the covers are like that.

Pleasant ambience and design, the swimming pool and spa were clean and nice, but there was no air condition in the room, even if it said so! The food choice was pretty limited, as most of the items on their menu were not even available! Even worse, they could not manage to prepare simple chicken wings, first they were not even available, then when we gave up and ordered just plain potato chips, which were awful too, the kitchen chef personally showed up with the chicken wings - after three hours!!! The airport shuttle was a similar desaster, it was more than one hour late. Unfortunately not a place to recommend, even though the building itself was nice, the service and food were not good at all, sorry. And to top it off, threre was NO hot water in the shower!!!

The airport shuttle was a similar desaster, it was more than one hour late. Unfortunately not a place to recommend, even though the building itself was nice, the service and food were not good at all, sorry. And to top it off, threre was NO hot water in the shower!!!

The bathroom flooded during a flash storm. They quickly cleaned it up, but might be worthwhile to invest in a new roof and increase the cost of the room.

breakfast was good but they need to improve in fruits , location is good area

i like a lot cleaning room , and customer care service from staff , very kind and humble respect

Great hotel, friendly staff, good facilities. Just the location is too far from the city.

Location.

Staff at the hotel were good although the people at the reception were somehow slow. The shuttle bus performance was disastrous. I waited 2bhours and more at the airport for the shuttle to arrive.

Shuttle service so so late Breakfast not enough fruits The noise (music) for the whole day and part of the night on the day of my arrival on Saturday.

Room and spa. Food was good too.

Lovely place to stay.

New and stylish hotel. Clean modern and very comfortable. Staff is very helpfull.

Its very loud if the room is oposite to the street. Make sure you get room to forest side. Sauna and swimming pool are smal and used by many walking guests. A bit far from city.

Amazing service from staff!!

The staff are friendly and trying their best to make the customers happy.

I didn't like the way food is brought to the room while not covered. Also the WiFi in the room is not good at all.

The level of service was very good

The breakfast could be improved and the location was okay but nothing exciting

Everything

None

Everything

Nothing

Staff and management and the necessary assistance was great

WiFi was down but that was explained ha