My review for the place is mixed had a great stay besides some of the issues we had when we first checked in at 4:30 pm. 1. Door was open when we arrived 2. Pool was dirty with bugs and debris 3. No washcloth but had towels🤔 3. Internet never worked properly so that means tv could not be watched Spoke with property management and Christen told me that he would send out someone to clean the pool first thing in the morning and maintenance would be by to fix internet he told me to send him pictures of the pool which I did and he agreed it was dirty The next day pool was cleaned after 12pm but no maintenance guy Called back and chatted with Ben and he said lookin at the pictures I sent the pool was clean and it just needed skimming 🤔 and someone drove pass the unit and said maintenance got a signal our wifi is working properly instead of knocking and seeing if the issues we are having were fixed I would of given this place a 5 star rating but dealing with property management and the poor service of the internet was the reason I didnt.

House was exactly like the picture, some of the rooms rugs had stains, markings on the wall. I did report this to the owner upon arrival because I did not want my family blamed and he said he was aware of these things and that it was normal wear and tear. Could not get the bedroom upstairs tv to work a gentleman came to the house a fixed the one tv in the bedroom

We arrived at 6:00 (2hours after check in) and the cleaners were still cleaning. I guess the people ahead of us had trashed the place. So they were still cleaning carpet. Cleaners were nice and promised that carpet wouldn’t be wet but it was wet. We waited in car about 20min for them to finish and when we called to report the situation, we were told that there was no cleaning crew there and the house had been clean the day prior. Thank God we took pics of the cleaning crew and were told that we had to send them pics in order for them to believe us. After sending pics, we asked what would be done for our inconvenience but an employee of Mastervacation named BEN said we were not inconvenienced because we had just arrived we to check on. Afyer badically accusing us of lying, he said waiting in our car for cleaning crew to finish wasn’t an inconvenience and neither was the wet carpet or trash outside. I asked for supervisor but he said there was no superbug and he was the only person I could talk to. He finally said that all he could offer us was heated pool and nothing else could be done. Also the house as a whole was not as nice as we thought. You could tell it had been used a lot from marks on wall and springs in couch n bed. The bed mattresses n couch nearly touched the floor bc they’ll of heavy use. They need to be replaced. Upstairs had a vomit smell and spots were still in carpet when we arrived. Never again will I stay at a Mastervacation home.

Enjoyed our stay. We requested a late checkout and pool heat but had to request it again- leaving us no where to stay for the remainder of the last day. The neighborhood was great. Kids could freely rollerblade around the loop- stress free. We’ve stayed several times in this area. First time booking with this company.

Enjoyed our stay. We requested a late checkout and pool heat but had to request it again- leaving us no where to stay for the remainder of the last day. The neighborhood was great. Kids could freely rollerblade around the loop- stress free. We’ve stayed several times in this area. First time booking with this company.

enjoyed stay

enjoyed stay

Easy process, the rooms where clean , close to everything shopping food entertainment.