Very reasonable centrel and very clean

Nothing

Best location and price. In the heart of Cardiff, close to the market, bars and castle. My room did have a private bathroom, as indicated. The other two rooms share another shower and toilet. The apartment had a hair dryer for common use and a kettle in the room. I was lucky to be alone in this apartment, as the other two rooms were free. The photo which I add shows another room of this apartment, which has a kitchen and a cool view of the stadium. It is quite comfortable to spend the night inexpensively in the center. Very clear instructions on how to get into the apartment. It was interesting, as if playing a quest! But everything is very clear, there were no questions.

It's not clear what's wrong with Wi-Fi. When I asked if there was wifi, they didn't answer. It is sad because it was important for me, my internet was very slow and weak.

Disgusting. Could not even get into property . Staff no help at all I had to sleep in vehicle Appalling service do not go

Everything . Didn't even get to che k in . It's very strange set up. Not sure if it's all.legal ?

Nothing

Could not find castle rooms or be able to contact them

Room was very comfortable and well furnished. And great location placed very central for ease of getting around.

It seems like keys open all the doors which meant multiple times I had to stop other guests entering my room by accident. I also found it slightly difficult to make contact with the host to ask about early check-out as you are asked to pick up and return keys to a nearby spar which opens at 8 am and I had to catch a coach leaving earlier so ended up having to leave the keys in the room and message. But this didn't seem to be an issue thankfully, just could use better correspondence.

Bad experience - would avoid - possibly needs to be investigated as to whether appropriate to be currently listed on booking.com. details follow: Booked 8.30pm for one night stay that night. Put in notes I'd be arriving by about 11.30pm, said to let me know if any probs. No response, but had confirmation email and check in time said until midnight so not too concerned. Arrived in cardiff bit early. Called contact number about 10.30pm because had a bit of difficulty locating the street and got a 'dialled incorrect number message' - copied and pasted number from email so started to seem a bit weird, as also noticed only street name given, no the door number. Found the street, getting there about 10.45pm, no sign of the property, asked in the pub on the street, they said a lot of people ask and that it was an inconspicuous gated entrance next door, but that I needed to go to the Spar store up the road to collect the keys. I went to the Spar store, staff said they aren't connected to the business, don't have a contact number for them, just hold the keys for them, and property should have sent me a 6-digit pin that they'd need to release the keys. I hadn't got it, made multiple calls to contact number, got the same 'incorrect number' message. Sent them an email via booking.com, no response. Checked property entrance again, no other numbers or way to press a buzzer. Spar staff said always problems for guests, the pin is not recieved or is wrong; guests have to call and eventually get through and get a pin and get in. This checking-in process was not mentioned or explained anywhere in listing info. or confirmation emails.

Cont'd: I then called booking.com, who contacted property gave them 30 mins to respond, then offered me another property. This meant paying full amount for another place, to then email booking.com after to be refunded the difference. I couldn't afford this, everywhere either too expensive or fully booked or past check in time, as it was now 1.30am. I gave up and spent night in takeaway restaurants and train station and got first train in the morning. Perhaps property owners having a personal emergency or something I guess. Staff in pub said other people had managed to get in and it was ok inside, but I would advise anyone else to consider other options based on my experience.

generally I like all the facilities provided

Nothing

Location was excellent

No Tv. Also another guest thought my room was his and his key opened my door but wouldn't lock the door