Upon arrival at the cabin we had difficulty gaining access. We followed the instructions provided to us prior to our arrival but the code did not work. My elderly mother needed to get inside of the house to use the restroom. It was frustrating that we could not get inside. I requested twice that the owner call but she continued to text. This may be because she was unable to speak at that moment so I called Vrbo Customer Service. I’m not certain if the owner or if Vrbo Customer Service dispatched someone. Within a short period of time from my call a gentleman from property maintenance arrived, He was very polite and changed the battery to the door key pad. We also received an email from the owner apologizing for the inconvenience. Beyond that very small hiccup there weren’t any other issues during our stay. The property is EXACTLY as advertised. It is ABSOLUTELY beautiful and immaculate! It allowed ample space for 3 generations of adults to enjoy family time together but yet have solitude and privacy. We really liked that the cabin had a secluded feel because of its location at the end of the road. It’s also near dining, entertainment and shopping. We can’t wait to come back again!!! My brother is already planning our next trip.

This home's location is ideally suited for families who want to be close to Dollywood. It is in a very hilly community of rental properties that is reasonably well maintained. We intentionally searched for and selected a home that had a gas grill (first priority), and the hot tub was the next priority. When we arrived, the gas grill had been removed (cover and propane tank remained), and a well-used charcoal grill had been left outside for use. When the rental company was asked about the switch, it was explained that the "gas grill was a fire hazard." No apology for the bait-and-switch, just a statement that a charcoal grill was left outside and should not be moved. With two small children traveling with our family and full days already planned, the prep and use of a charcoal grill had not been considered. The hot tub was onsite and sits directly outside of the lower bedroom, which has bunk beds, where children are most likely sleeping. We chose not to use the hot tub due to the noise from the jets and the conversation that would be outside the door of sleeping toddlers. Sometimes, it is the little things that are missed (like one regular size sized ice-tray left for use for a house that can accommodate 10-12 people- we had 4 adults and had to fill it twice a day; or the nail head on the bottom stair that is exposed and tears socks), and sometimes it's the big thing- like poor communication about an amenity change that prevents return visit. For us, it will be both.

The house provided plenty of room for our 11 person party. The bedrooms and bathrooms had ample space and the beds where very comfortable. The kids enjoyed the game room and spent most of their time down there. Check in and check out was superbeasy and communication was excellent. We were fairly close to everything we wanted to do, which made it nice. On the other hand, the living area on the main floor was smaller than anticipated. And there are A LOT of steps. My dad had a hard time with all the stairs inside. It also does not have a view. We were hoping to be able to see the mountains but we only could see trees and the other cabins. Also, it was in the listing that there was a propane grill. There was a charcoal grill, but no propane grill. We didn't use the grill while we were there so it didn't end up being an issue. Overall, the cabin was great. We had our family time, the kids had a blast and we enjoyed ourselves. We did also get a visit from a sweet bear cub on our last day.

The cabin itself was very nice and clean. Beds were very comfortable. However, I don't think I would advertise the property for 12-13 guests. There was no place for our family to gather comfortably. No chairs except on the decks and a few around the dining table. Main floor was very cramped. Only a love seat in the living room area. My 97 yr old mother was with us and there were lots of stairs both inside and outside the cabin. As I said, the cabin itself was nice, but not designed for a family gathering. I'd say for no more than 8-10 people, that's including the sofa bed downstairs. Honestly, I blame myself for not researching the property more thoroughly, but it was impossible for all of us to be together at once. Had to eat in shifts.

I thoroughly enjoyed this stay! I give our stay 5 stars across the board! It was incredibly clean, and I am a germ-a-phob for sure! There are only two complaints I have and one is my own fault! I didn’t really think about a two story cabin having two sets of interior stairs and with a 1.5 year old was a little tricky. Not a bad thing, just food for thought for other families! The other issue is that the TVs are a little tricky to use. We were unable to work the “rec room” tv and one of the upstairs tvs. Don’t know if it’s operator error or a tv issue. Overall, we would totally book again! Loved it!

We had a great family vacation with ages ranging from 1 to 82! The cabin was perfect for us! My husband and I and our two boys (3.5) and (1.5) loved the downstairs bedroom with the bunk beds and game room! Both sets of parents and my grandmother enjoyed the other 3 rooms! It was great that everyone had their own bathroom attached to their bedroom! Everything was clean and the kitchen was well stocked with essentials! The game room and hot tub were a hit with everyone! The proximity to Pigeon Forge and Gatlinburg was perfect for little ones! We had a great time!

This house was perfect for our group. Everyone had their own bedroom and private bathroom. We enjoyed relaxing on the different balconies, sitting in the hot tub, playing games on the lower level, making dinner in the kitchen, and eating together at the large table. The location was great- very private and just minutes to everything in Pigeon Forge!!

Enjoyed the stay