Location (proximity to Como Centro) and friendliness of staff. WiFi signal was great.

The listing clearly states it has air conditioning. Being that it was over 90 degrees F each day, this is a very important amenity. IT DID NOT HAVE AIR CONDITIONING. We were told it was AC, but the building had a central setting, and that it was impossible to have it below 27 degrees C! We were able to set it to 20 degrees C but it did not work. Thinking it may have been a language barrier, I downloaded the owners manual for the wall-mounted regulator, and it wasn’t even a air conditioner. It was regulating humidity and the “gurgling” noise that came out of the vent, with warm air, made no sense in regards to trying to get it cool. This put a big damper on our stay in como, because without amenities (like a hotel lobby, pool, grass, garden, etc) there was no where for us to go to cool off after being out in the heat all day. There are no swimming beaches in Como. Sleeping in the loft was pretty miserable. We couldn’t sleep with the windows open because the bugs came in and we were eaten alive the first night. We went bought a life-saving fan to make the best of our time in the amazing city, but had to check out a day early. The staff were so so nice, saying that they can’t do anything about it, even offered to pay for the fan. Very nice, but unable to resolve the false advertising.

Easy access to all the sights and lake, it's just across the street from the duomo and train station. The owner was very friendly and the apartment has been renovated to a really high standard. The upstairs bed was really comfortable. We really liked the apartment and would definitely stay there again as a couple.

The area outside the apartment is rundown. The WiFi wasn't available and the floors needed a quick sweep.