The hotel is in an excellent beachfront location. The staff were friendly and the rooms were warm and comfortable, if rather small. There is paid covered parking right next to the hotel which was handy

The billing was poor with a variation between the quotation and the invoice, duplicated charges for parking, and some puzzling (if small) 'service charges'.

The location. The man at reception was very friendly and helpful but unfortunately the hotel needs serious work.

I booked a "cosy double" room 15 and it was very poor. The window had been screwed shut (is this a fire hazard?) and it is a tiny room on 2 levels. The window in the bathroom area opens so wide it is dangerous as there is a big unguarded drop and there was a lot of noisy music. The decor is 1970s and grotty. The manager showed me a second room which smelt very strongly of gloss paint, and the third room had dirty sheets and an unmade bed. The hotel smells of paint, polish, disinfectant and damp. It is not pleasant. It has been poorly decorated to a low standard and I could not stay and left having paid in full. The outside looks good and it is in a fantastic position. They have made a good effort with the public rooms on the ground floor, but the stairways, corridors, and the 3 bedrooms that I saw were unpleasant. I would not stay in any of the 3 rooms that I was shown. The full rate for this room was £138 - I paid £90 and just had a shower and left. Really disappointed. Penzance needs something better than this.

This seaside hotel is really lovely. It's at the north end of town, a short walk to the center, but nicely located. Our room was small, but very workable. It did not have a view of anything wonderful, but it was quite and cozy. The bed and pillows were comfortable. The bathroom is updated and has nice amenities. Parking is available in a secured garage with prior arrangements. Breakfast was buffet style.

A wonderful stay even for a single night. Everything exceeded our expectations. Comfort of bed/breakfast to die for/exceptional staff/location/price.

Nothing to comment

The welcoming check in, the helpful staff, the style and space in our room, the complimentary snacks in our room and the BEAUTIFUL breakfasts.

The bathroom tiles were loose at points and there was no shower/bath mat

good facilities, pleasant decoration.

The food menu could be laid out better, i.e. there wasn't much choice for starter. When I asked for a ceasar salad, I received it as a main course, supplimenting the pasta dish I had selected. Making the menu clearer would be helpful.

Lovely view from our window

No lifts and I fell down the stairs

Location was good

Room size and en suite rather small

Leckere vegane Pizza Lage zum Strand Parkplätze und Bushaltestelle in unmittelbarer Nähe

Nichts

Läget längs med strandpromenaden var bra.

Längs med strandpromenaden går en mycket trafikerad väg som störde när vi sov. Det var varmt så fönstret hade vi öppet.

Nice room, comfy bed, pleasant and helpful staff.

lots of minor issues—toilet was broken (my husband fixed it) and shower curtain rod fell down on me. There was a bright street lamp right outside our bedroom window that made the room be like daylight all nice. Wifi only worked in lobby. Restaurant was odd, inconsistent. Location was okay— across from beach and walking distance to shops but not in the heart of things, neighborhood a bit rundown.

good position on sea front lovely staff good food

lot of stairs and corridors to rooms which became quite hot with the sun and was a bit noisy when opened windows parking available but not easy to get in and out long wait for evening meal

Downstairs was nicely decorated Glass of Prosecco on arrival and a few goodies in the room was a nice touch.

No lift was a problem for me as a solo traveller staying on the top floor, struggling down the stairs with a case and a couple of bags was not easy when there is nobody to help, I feel sorry for older travellers having to make their way down the stairs. The single room I stayed in smelt musty and was quite dark with just a small window overlooking what I think was the Thai takeaway roof, the bedsheets didn’t smell fresh which left me wondering when they had last been changed? ( I did ask that they were changed on the second night) The bathroom was very dark & dingy and very 1970’s and definitely needs updating and the showers water supply was very temperamental. Whoever serviced my room kept leaving me a dirty cup which wasn’t nice.

Waiting to be served the drink I ordered because the barman was on a video call with someone and was ignoring me whilst taking the call.

Eddie and the team were friendly and welcoming. Top marks for hospitality.

The location is great and staff very friendly

Lots of issues: They charge for parking The toilet is small and does not have the facilities like quality toilet paper or toiletries available. The rooms are not up to the standard for the rates charged The food presentation needs and upgrade

The breakfast buffet was great. The front desk officer was very friendly and let us check in 1 hour early.

The pictures of the hotel and rooms look really inviting and modern, but you can tell that the hotel is old and cheaply renovated. The room was tiny and shabby - stains on carpet, broken windows (we were even warned by staff that they could fall out), smelly hallways. Only one light/nightstand. Bathroom clean, but unappealing. The worst was the "view" - fire exits/stairs and a huge exhaust that was both loud and smelly. We complained and after some back and forth (the manager claimed they were fully booked even though there did not seem to be many people around) were offered another room - basically the same, one level below, with the same problem, but it was slightly quieter so we accepted because we only stayed for 1 night. Generally an unpleasant experience. Heads-up for visitors with walking impairments - there were stairs within the tiny room up to the bed, and no elevators to the rooms.

It was close to the sea and near to sight seeing places.

No lift for wheelchair access. It would have been handy for my Mother in law who needed both hip replaced and accessible for wheelchair.

the entire experience was wonderful.. but the staff was more wonderful..

Nice building and lovely rooms

It’s on a main road so a bit noise at night