The apartment was very tidy comfortable and warm stunning view the bed was comfy it was easy too get too everything you need for a nice get away

The state of the building outside the where rubbish and ciggy buts and little plastic bag all down the stairs

Location was great, very close to the NEC and the parking was convenient. There is a garage right next to the property and Morrisons, plus a lot of takeaways and restaurants close by.

Wrong code was supplied to get in the building entrance. Elevator was broken and stuck on level 2, had to carry all my bags up 5 flights of stairs. The serviceable sections of the building were shabby, with damp patches on the carpets, marks and gouges all over the walls. The apartment itself was generally okay, if a little cold and damp, but there were marks and gouges all over the bedroom walls. The bathroom was well presented and clean, but there were opened and mostly empty bottles of shower gel which should have been replaced.

Location

Really dirty

Absolutely nothing

Worst service ever! I was stranded outside and no one picked up the phone, replied to my emails or called me back. I left my meetings early and rescheduled others to ensure I was here before 5pm. The codes provided were incorrect and I could not access the main building. I emailed and called multiple times and no one got back to me. It was cold! Thankfully after 1hr and a half another resident let me into the main building. This meant I then missed my rescheduled meetings. I checked out this morning. The WiFi was terrible and couldn't do any of my work, the place was cold and no heaters worked and the blinds in the bedroom do not close so I woke soon as the sun came out. The check in before 5pm was not listed when the booking was made and poor service as I called around 4pm over 5 times and left a voicemail, I should have heard back as your office hours were open. This is completely unacceptable !! It has cost my company and myself money missing these meetings and potential partnerships. I will never stay here again nor will anyone from my company and we go to Birmingham for business every 2 months. I want a refund as I only stayed one night at this awful run property., I still haven't heard from anyone apologising or checking I got in ok. Disgusting. I am a young woman, standing alone off a busy road in the evening in /Birmingham. I didnt feel safe.

Great location to nearby supermarkets and the bus. Warm cozy apartment with the necessary amenities. Convenient and easy check in.

This apartment is on the 6th floor; however, the lift only goes to 5. Difficult to carry luggage up through the fire escape stairs. Shower didn't drain well and the flat should be cleaned better before guests arrive.

the funiture is very modern. The bathroom is nice made. The location is ideal.

The cleaning lady have to make a better job.

Everything just Perfect!!!

lovely apartments, very clean, modern & central for our needs.

Fridge/freezer didn’t work & neither did the lamp in the bedroom. Could maybe do with curtains in the bedroom not just blinds. Struggled to get into the building as the owner give me the wrong code, rang owner but no answer. Thankfully after 20-25 minutes someone came out the building & who let us in. Very noisy road but that’s not the hosts fault, it can’t be helped.