Residence Inn by Marriott San Juan Isla Verde
Hotel em Carolina
Razões para reservar
Ótimo para animais de estimaçãoTraga todos os seus amigos e família, até mesmo os peludos
Bom preço para esta localizaçãoOs preços dos imóveis nesta área são geralmente mais altos
Inclui comodidades essenciaisPiscina, São permitidos animais de estimação, Ar-condicionado e mais
Sobre este hotel
Residence Inn by Marriott San Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde has free bikes, outdoor swimming pool, a fitness centre and shared lounge in San Juan. The property is around 300 metres from Isla Verde, 700 metres from Pine Grove Beach and 5.
Comodidades
Piscina
Ar-condicionado
São permitidos animais de estimação
Internet/Wi-Fi
Estacionamento
Lavandaria
TV
À beira-mar ou margem
Ginásio ou centro de fitness
Ideal para famílias
Mapa de Carolina
Quartos disponíveis
King Studio with Sofa Bed
1 Cama King size • 40 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
Queen Studio
2 Cama queen size • 47 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
One-Bedroom King Suite with Sofa Bed
1 Cama King size • 53 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
One-Bedroom Queen Suite
2 Cama queen size • 49 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
King Studio with Sofa Bed
1 Cama King size • 40 m²
Acomoda 2
Você será direcionado para Booking.com para disponibilidade e preços
€€€€
Avaliações e comentários
Revisões 100% validadas5.0 / 5.0
Todo muy limpio y acogedor.
Tan pronto entrabas al cuarto había un olor fuerte y raro en la cocina pero nada de preocuparse.
5.0 / 5.0
La cama
N/a
1.5 / 5.0
Location
We got 2 rooms during our stay both rooms 212 and 214 had a molded smell. The hallway also smelled of old dampness
3.0 / 5.0
Located near the airport
During our check-out process, I was assisted by an exceptionally professional staff member. Unfortunately, I cannot recall her full name, but I believe it began with the letter M.
Upon arrival, we encountered lengthy queues at check-in, and the reception staff appeared disinterested in assisting guests. They give you $40 credit per room for use at the restaurant or pool bar. Additionally, they required a $50 daily deposit. I had difficulty understanding the hotel's calculation of daily charges. Seeking clarification, I approached the reception desk where I encountered a native English speaker who then called over another individual, presumably a manager. Unfortunately, the manager's customer service skills left much to be desired.
As I attempted to explain my concerns, the manager abruptly interrupted, stating, "I have heard you." I was taken aback by this unprofessional demeanor. The situation continued to deteriorate from there.
On our first evening, we visited the bar to celebrate our anniversary. Unfortunately, the bartender displayed an unprofessional attitude, seemingly due to a lack of tips. After initially ignoring this behavior, I attempted to place a second order. The bartender engaged in conversation with a colleague, disregarding my presence for approximately 5 minutes. When she finally acknowledged me, she refused service. It's worth noting that we were seated at nearby tables, not directly at the bar. The staff seemed overly focused on receiving tips, resulting in poor customer service and a lack of genuine care for guests' experiences.
2.5 / 5.0
Location
The room smelled like mold and mildew.
5.0 / 5.0
Breakfast location service
5.0 / 5.0
It’s very nice the breakfast is FIREEEE!!! I’ll be back soon
Nothing
2.5 / 5.0
Location close to everything. Clean staff very friendly
Bed wasn’t made one day and not enough towels.
2.0 / 5.0
I enjoyed that this hotel offered the comforts of home such as a full kitchen etc.
Employees did not inform you of amenities such as receiving $40 a day credit despite being asked, did not inform client of amenities such as beach chairs for the beach. Because of this, my husband and I spend money on umbrellas and beach chairs to rent when at the beach We were uninformed that you received $40 per day as a credit. We were just told that we’d get a $40 credit for one day by the time we were informed that we should have gotten a $40 credit for each day. It was the last night and the manager told us that they could not honor the other Four days because they did not carry so we lost that money. I was also very upset when we had to be removed from the room. We booked the king studio, which suited us as a couple perfectly because the TV was not working. We were moved to a one bedroom with two double beds and when we objected we were told that that was the only room available so we had no choice despite this is not being what we choose, and it was not suitable for a couple to have two double beds instead of one king. The entire process employees were very unapologetic and seem to not care about disappointing guest.
3.0 / 5.0
Le cadre est appréciable, situé non loin de l'aéroport de SAN JUAN. Il y a des restaurants à proximité dont le présence d'un supermarché ouvert H24. L'hôtel dispose d'une belle salle de sport, d'une piscine pour enfants.
La chambre était équipée d'une kitchenette n'avaient pas suffisamment d'ustensiles pour cuisiner pour une famille de 4 (2 parents et deux enfants). Il manquaient des couverts, des casseroles, d'une poêle....
La chambre avait des traces d'humidité sur une partie du plafond de l'entrée et des murs.
Et le petit déjeuner était moyen dans l'ensemble et la nourriture proposé dans la taxe de 40$ / jour n'était pas spécialement bonne.
4.0 / 5.0
The location is good , close to old San Juan and beach. Also close to La Placita .
We reserved a room with pool view ( which they charge extra ) but they gave us a room with street view :(
Food is ok but I think they should do little better .
5.0 / 5.0
Excellent customer service! Superb environment.
N/A.
4.0 / 5.0
It’s in a very good location
Property was fine
5.0 / 5.0
Love the spacious rooms, they are amazing for the price. Love the service, we requested our rooms cleaned at certain time because it was our wedding day so that the photographers could have a nice and clean bed, and the staff was super diligent with this. We loved this. Would stay again for sure.
My room smelled like humidity at first, after few minutes of turning the A/C on it was gone. I went for my wedding weekend, so my now husband and I booked two separate rooms. My husband’s room smelled like cigarettes.
5.0 / 5.0
Great location, close to the airport, walkable to the beach, and grocery store near.
Just a simple warning they will hold 200 extra, but give it back at the end of the stay
4.5 / 5.0
Very clean, perfect location and the $40 voucher for the Bar was very helpful
Breakfast was not as expected. Food was every day cold, or undercooked or overcooked. Not much choices. Staff could be more friendlier
3.5 / 5.0
Piscina , instalaciones
Las camareras no eran buenas , no sacaron basuras en dos días y no hicieron cama el último día !
2.5 / 5.0
Inaattentive and surly staff, especially housekeeping—barely came: 1 cleaning. Constant calls mades. Bar staff at pool never asked us for an order. We had one meal that took 2 hours and returned with cold fries and mahi mahi burger.
No amenities. Overpriced. No 24-hour food service. Not a true Residence Inn.
2.5 / 5.0
The location
My suite had black mold on the ceiling, the room also had a humid smell to it. I had reserved a room with a pool view and the hotel did not provide the same.
2.5 / 5.0
Excellent Location
Great Hotel but the front desk staff are not friendly, asking for ice never came to the room …. Idk better hotels for less are much better and same location
5.0 / 5.0
Del hotel me gustó todo, la piscina, la comida , el desayuno exquisito y muy limpio y organizado. El trato del personal del hotel maravilloso, la calidad ubicación excelente para caminar.
3.5 / 5.0
Everything was conveniently near the hotel
Long wait time because there was only one person at desk, also inside bar people were rude. Specifically the nappy redish orange headed girl .
4.0 / 5.0
IT’s location
Not enough activity’s
4.5 / 5.0
la piscina hermosa las instalaciones muy bien
la pequeña gotera jaja cuando llegue no funcionaba los enchufes ya no me explicaron cómo funciona
4.5 / 5.0
I loved the treatment of the staff, the spaciousness and comfort of the room. Likewise, the pool is great and the common areas are very nice.
I can only mention that I did not like that they did not allow me to bring breakfast to the room. My son is Autistic and in the mornings it was difficult for him to come down early and when we did it was when most of the guests came down and he didn't like that very much, so he preferred to stay in the room and have breakfast there, but that was not allowed . I never understood why they didn't allow it, if when you bought at the restaurant you could take food to your room. Also, I think that a microwave was needed in the breakfast area because some of us like our food very hot and by the time you serve it and can sit down to eat it is already cold. Otherwise I loved the hotel and its facilities.
5.0 / 5.0
The pool, rooms and staff were all fantastic
The resort fee and parking fees
5.0 / 5.0
clean
very nice
not all inclusive
4.5 / 5.0
Location. Even though it’s close to the airport it’s not an airport hotel. For us getting to airport to get car was convenient. And there’s a supermarket nearby. Hotel is new and we liked the kiddie pool.
We knew this when we booked this. Path to go to the beach wasn’t that great. The housekeeping was miserable. Pretty sure they did the bare minimum.
4.0 / 5.0
The entire ambience of the hotel was amazing. The king suit was spacious and the kitchenette was very useful! The pool area was beautiful and the water perfectly tempered. The location was decent. The hotel provides you with beach chairs and umbrellas for the beach that’s nearly a 10 mins walk. It’s also walking distance to the super market if you’re stay is extended.
There was a bit of a musty smell that stayed in the hallways. It wasn’t too unpleasant, but recognizable. There are hidden fees and hotel service fees that you should inquire about. I was not aware of them through booking.com.
5.0 / 5.0
Everyone was very Friendly
5.0 / 5.0
Loved the area and amenities!
5.0 / 5.0
I loved the pool and I loved the room, it was better than I expected from seeing the photos. Very cozy and beautiful. The service of the staff was excellent, from the entrance, to those who work with breakfast, all very pleasant and helpful. I definitely book it again when I return to PR.
2.5 / 5.0
The hotel was close to everything and the staff was friendly and tried to accommodate as much as possible. Check in was quick and easy.
The hotel is not on the beach. There was flies in the dining area for breakfast. The breakfast was horrible. I didn’t find anything luxurious about the hotel
3.5 / 5.0
The location was great. The staff was friendly and helpful as well.
The breakfast was a waste of time. The cleanest of the rooms could have been better.
5.0 / 5.0
Great location and very nice room.
5.0 / 5.0
Excellent I love it clean property
Everything
4.0 / 5.0
Neat .. clean... customer service and location
The air in the bedroom of our suite didn't blow as well as we would've liked. It was uncomfortable for bedtime.
Perguntas frequentes
Quanto custa este hotel em comparação com outros em Carolina?
O preço médio de um alojamento em Carolina é de 186 € por noite. Este alojamento é 42 € mais barato do que a média.
O estacionamento está incluído neste hotel?
Sim, o estacionamento está listado como uma comodidade em Residence Inn by Marriott San Juan Isla Verde. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em hotel?
Sim, está disponível uma piscina para utilização em Residence Inn by Marriott San Juan Isla Verde. Aproveite a água!
Residence Inn by Marriott San Juan Isla Verde permite animais de estimação?
Sim! Este hotel é amigo dos animais de estimação. Para mais informações, recomendamos que contacte o fornecedor de reservas sobre políticas relativas a animais.
Que comodidades estão disponíveis em Residence Inn by Marriott San Juan Isla Verde?
Encontrámos 10 comodidades para este alojamento. Isto inclui piscina, ar-condicionado, são permitidos animais de estimação, internet/wi-fi e estacionamento.
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