We loved the view, size, layout, and amenities that this home had to offer. There were TVs in every room, pool table, & video games. However it felt a bit like a roughly used rental. The carpets were stained, the gas grill was this gooey mess, (we didn't use it), despite instructions we were unable to get the theater room working. The shower drains, washing machine, & kitchen sink were not draining very well. You had to hurry up & finish your shower before it overflowed the edge (it would eventually drain) & we opted to use the laundry mat nearby for a washer. These details matter & we hope that this company are able to fix them before the next vacationers.

Very nice house, just a few things, windows were labeled “dirty house and a date” which I’m not sure if it wasn’t cleaned or what. Then during a little wind, the fan outside broke which made it unusable. Floors in living room were alittle sticky when we got there. Lastly the shower would clog up in the master and the leak through the bottom at the theater room. Tried calling and sat on hold for ever. Took a video but not sure what the situation is there. Nice place just for the price we paid, was expecting more.

My family and i really enjoyed our stay. It was a great beautiful cabin overall. The view was beautiful with more than plenty of room for everyone. The bathroom in the upstairs was gorgeous like in a catalog. I'd definitely would cone back and recommend it to everyone. The only thing is be careful getting there. The roads are somewhat small and winding

Stayed on the phone for three days trying to get things fixed in the cabin, I rented this cabin because of the handicap access chair for downstairs, I was traveling with two 85 year old handicap seniors and needed that chair lift, could not get it to operate until the very last day of our stay, no one showed up for repairs until the last day and only completed one of the repair issues, the bedding was soiled in down stair beds, beautiful cabin, horrible management of it, very stressful stay, I would love a chat with the property owners

I loved the location, close to everything, but felt like we were far away! I loved how high it was, yet the roads were paved and so easy to get to. Beautiful home, one of the best I have stayed at so far on my many trips to Smoky Mountains.

Checked in on a Friday when they said the house had been “cleaned”. Very disappointed in the cleaning job but the cleaning people had the audacity to leave a note on ways to “tip” them. There was a blood stain on the drive way, a condom wrapped next to the bath tub in the master and the floor was sticky from what seemed to be spilt drinks. I read many bad reviews but was willing to give the property a chance and I was just as disappointed as every other review! Beautiful house, just not well taken care of.

A few broken electronics from previous residents, and the tv systems were not setup fully, but lovely locations and amenities

Absolutely gorgeous home with great location, build to host multiple pleople. My only complaint is that the showers, appliances, windows and blinds need to be cleaned throughly. Cleaning people are not doing a great job with that.

Not properly cleaned by any means. Made my entire family sick with the stomach bug. Black mold and old food under the beds. Carpet in the media room needs to be steamed vacuumed badly. Says no animals but dog hair all over the floors to where my socks or house shoes were covered in hair.

This cabin was truly BEAUTIFUL!! The house provided more than enough space and the rooms and amenities provided for such an amazing time. My only note would be that there were multiple sheets in many of the bedrooms that were stained as well as a sheet in one of the bedroom closets with a blood stain. Otherwise, the cabin was very accommodating and I would definitely come back to stay again!

We had the best stay here! There was plenty of space for everyone, and the location was perfect.

Beautiful home but not clean.

This was by far the most beautiful cabin I’ve stayed in, but by far the worst and I’ve stayed at many. It was filthy…floors were dirty, everything was dusty, garbage left inside, open food left in cabinets, used false lashes on the bathroom counter. I had to wash the main floor bedroom sheets and pillowcases. I could go on with how dirty it was but I won’t. The hot tub was not working. The gaming table was not working. There were no instructions on how to operate the theater room and while I consider myself pretty tech-savvy, I could not get it to work. Vacasa really “dropped the ball” on this stay. They most definitely need to find a new cleaning crew and they should make visitors aware of things not working prior to arrival. I hope that the owners are made aware of all of these issues. This vacation was a very special one as we postponed our last one due to my mother-in-law having a heart attack (and coding for 20 minutes). She is our miracle and lucky to have been able to make this trip. SAD and very disappointing vacation.

Poor/ no communication and customer service from the Management company. We own and self manage two vacation rentals in Destin FL and would be sick if We had a guest that had the experience we had. Called 2hrs after check in to report two issues, 1- None of the TVs worked. 2- One smoke detector was broken and missing the cover and the battery. I was told someone from the local “Team” would call me back shortly and resolve my issues. The next day I received a text asking if I still need help and I responded “YES”. Four days later no one called or reached out. The worst was the main level bath shower. Literally had mold/ mildew buildup in three or the four corners. It’s obvious this has not been cleaned in weeks. Dead bugs on window sills and dirty windows were everywhere. I took pics and will gladly send to the Management company if I ever hear from them!! The furniture is a little worn and only seating for six in the living room for a home that sleeps 12-13. Kitchen was also a little under supplied and some of the pans need replacing. This is a beautiful home and is in a GREAT location and community. Bedrooms are big and the baths are also very big and nice. Its just a shame the Management company does not care to take care of issues.

The family loved the view and area. The home was roomy. Could use more chairs for dinner area. Loved the comfort of 3 bathrooms and a half.

Loved the cabin and location

It was a beautiful home and comfy beds. Love the different sinks, decks, space Hot tub and movie theater room didn't work. Had been complaints for several months so should have been disclosed prior to booking. Still waiting to hear from company on compensation

Travelled with my family for weekend get away to the mountains. This cabin covered all the family needs and the accessible bathrooms and electric chair was a definite plus for an my elderly mother.

Cabin was as advertised,comfortable, plenty of room , kitchen well equipped,and beautiful. Enjoyed our stay very much ! Look forward to a return trip !

We absolutely loved this cabin, it was amazing, clean an the location was perfect! We definitely will book this one again next year

Perfect size, great location, great views, wonderful amenities.

Met a childhood friend in Gatlinburg at 725 High Mountain for a week long getaway. The cabin is absolutely gorgeous! Private, spacious, clean, relaxing! This will be an annual retreat going forward.

It’s a very clean location and very nice and you find everything you want there. We love it and we like to be there next time.

Great cabin and location

What a beautiful home and view! We throughly enjoyed our stay! Plenty of room for our crew to not only sleep but move around! Very convenient to the whole area! We hope to return again!

Very pleased!

The cabin looks just like the pictures online, very beautiful. Had a minor issue and it was addressed right away. Convenient location and not to far from downtown Gatlinburg.

This property is extremely dirty. And it is impossible to get a hold of the property manager. When we were told by the neighbors that the cleaners were there for 25 minutes. There were dirty dishes in the cabinets, mold in the showers, blood on pillows, the floor was also extremely dirty. I am pretty sure that the bedding was never changed. We had to wash all of the bedding before going to bed and we also washed everything we used in the kitchen. It has been over a week and I have called Vacasa every day. They are telling me that they are relaying the message for a manager to call me, but I have not been called yet. Do not stay here and do not stay with Vacasa.

Great location!

Hot tub didn't work. No one showed to repair after 3 calls. Lift chair didn't work. No one came to repair. Issues with washer but why report it when no one comes to repair things anyway. Stayed in black bear falls at 3 other cabins Loved it. This one was the smallest cabin we have rented and had the most issues.

This property hosted a seven person bachelor party perfectly! Awesome amenities, super clean, spacious, and the movie theater is really cool! Only critique is that the projector in the theater kept changing aspect ratios when watching movies. This property would be perfect with a 4K projector. Other than that, it's a wonderful cabin and we hope to return someday.

We will absolutely be renting here again in the future. Everything was exactly as advertised, and the house was absolutely clean and perfect!