What was promised on the booking description was not given. The driveway was unaccessable with our low profile car. If we had we been told there were two driveways to the house, that would have helped. We could not gain access to the house with the code provided due to the fact that the housekeeping staff double locked the door. Got in through an unlocked sliding glass door. Basement door was broken by a crow bar and was never fixed. Fridge leaked water all over the kitchen the whole week we were there. No coffee pot for breakfast. Broken glasses in the cupboard. Broken lamp shades and lights beside beds did not work. "Game Room" was full of broken cue sticks and broken darts and was unusable, which was part of the reason for booking the house since my son likes to play pool. Stains on bedspreads. A window in the shower was covered with a torn up and stained shower curtain.We took pictures of everything and honestly we should have gotten a discount with what we got for what we paid. When we called the "host" hotline, for help, the customer service staff was rude and unsympathetic, even argued with me when I mentioned the struggles we were having. Had I paid closer attention to the past reviews, I would have seen that some of these things complained about in the past were never fixed and were the same issues we had. Obviously the owner does not visit the site, or simply does not care. This was our first Vrbo, which makes us questions future stays.

You do need a 4 wheel drive vehicle to get to house (if snow or ice) Turn off the HVAC if using the fireplace (or get smoked out) The house needs a better cleaning crew. (dead bugs, mold in downstairs shower, second floor shower had torn shower curtain for outside window to shower, and each bathroom needs more than one roll of toilet paper) Now the good points - The view was Beautiful, plenty of bedroooms/space, and secluded. Our family had fun outside, my son-in-law cleaned the smoker (you're welcome) and we had some good dinners. The garage has a pool table but the pool sticks are terrible. We made the best of it.

The view was beautiful and the house was good

We enjoyed staying at this property very much! It was clean and roomy and the location was great. It’s a little tricky to get to especially in a big truck but overall was great

We enjoyed staying at this property very much! It was clean and roomy and the location was great. It’s a little tricky to get to especially in a big truck but overall was great

First, the folks at VACASA were tremendous!! We had 0 issues with them. They responded in a timely and professional manner to us! so 5 stars to VACASA! As for the cleaning company & property owner, shame on you! You have some work to do! If properly cleaned & the owner spent about 3 days & $2000, the house would be phenomenal!! The view is unbelievably beautiful - could not ask for better! The house is NOT being cleaned...it's having the linens & towels washed & it seemed to be disinfected.....but I would say it hadn't been vacuumed or swept in weeks.....Not 1 vacuum cleaner "trail" on the carpets...not 1.. for the lamp in the living room - it was last dusted in approx 2002....there were wrappers, paper, and dirt behind end tables and in every bedroom somewhere.....we had to wash all utensils and dishes before we were able to use any of them.....oddly, there were plenty of dishwasher pods -- just no dishwasher...One reviewer mentioned the safety of the house...Honestly, I thought "I bet that is an overreaction"....IT WAS NOT! The railing around the upper concrete deck is wobbly at best - I tested it before letting anyone else near it because it looked like it was leaning.....75" tv that was hanging off the wall where whoever installed it, missed the studs on 3 of the 6 mounting bolts & used no anchors!!! I found a wooden box in the den to hold it up and sent pics to VACASA. The toilet on the middle floor is terrible! I basically had to plunge it multiple times - not for "#2, but even for #1".....I told VACASA not to worry about a plumber, I'd just take care of it vs. having to work with a plumbers schedule....If the owner would stop patching & pay a professional to do maintenance, this house would be AMAZING! Know your limits, you're not a sheetrock hanger, nor painter, nor carpenter/handyman!! Invest in your property and stop nickeling and diming it....otherwise sell it to someone who will take the few days & minor amount of money to fix it right - see pics of ceiling tiles covered in mildew! It's a $50 fix..wth? Also, make sure you assign your guests their rooms carefully - downstairs if kept comfortable, the upper 2 levels are a sauna....if upper 2 floors are comfortable, lower floor is an icebox....no in between! Pics are a deceiving as they are not a true representation, but they are real estate pics so you expect that some....what a shame for this house to be in this condition! and yes, I have pics of it all

heat on the lower level was not good, sent email and was told would look into it never heard back. game room no heat and couldn't play pool because no tips on pool sticks. Overall everything was good and we did enjoy our time there. thank you

First, the folks at VACASA were tremendous!! We had 0 issues with them. They responded in a timely and professional manner to us! so 5 stars to VACASA! As for the cleaning company & property owner, shame on you! You have some work to do! If properly cleaned & the owner spent about 3 days & $2000, the house would be phenomenal!! The view is unbelievably beautiful - could not ask for better! The house is NOT being cleaned...it's having the linens & towels washed & it seemed to be disinfected.....but I would say it hadn't been vacuumed or swept in weeks.....Not 1 vacuum cleaner "trail" on the carpets...not 1.. for the lamp in the living room - it was last dusted in approx 2002....there were wrappers, paper, and dirt behind end tables and in every bedroom somewhere.....we had to wash all utensils and dishes before we were able to use any of them.....oddly, there were plenty of dishwasher pods -- just no dishwasher...One reviewer mentioned the safety of the house...Honestly, I thought "I bet that is an overreaction"....IT WAS NOT! The railing around the upper concrete deck is wobbly at best - I tested it before letting anyone else near it because it looked like it was leaning.....75" tv that was hanging off the wall where whoever installed it, missed the studs on 3 of the 6 mounting bolts & used no anchors!!! I found a wooden box in the den to hold it up and sent pics to VACASA. The toilet on the middle floor is terrible! I basically had to plunge it multiple times - not for "#2, but even for #1".....I told VACASA not to worry about a plumber, I'd just take care of it vs. having to work with a plumbers schedule....If the owner would stop patching & pay a professional to do maintenance, this house would be AMAZING! Know your limits, you're not a sheetrock hanger, nor painter, nor carpenter/handyman!! Invest in your property and stop nickeling and diming it....otherwise sell it to someone who will take the few days & minor amount of money to fix it right - see pics of ceiling tiles covered in mildew! It's a $50 fix..wth? Also, make sure you assign your guests their rooms carefully - downstairs if kept comfortable, the upper 2 levels are a sauna....if upper 2 floors are comfortable, lower floor is an icebox....no in between! Pics are a deceiving as they are not a true representation, but they are real estate pics so you expect that some....what a shame for this house to be in this condition! and yes, I have pics of it all

Love the view, the layout of Cherokee village, and a gem store in Franklin The drive way gave no warnings, easy to get car stuck. It's only a one driveway shared by others. The garage items to use were in all in poor condition. Hot tub worked well. Couch on the master bedroom broke on a 12 year old sleeping, looked like it was repaired before.

Love the view, the layout of Cherokee village, and a gem store in Franklin

The drive way gave no warnings, easy to get car stuck. It's only a one driveway shared by others. The garage items to use were in all in poor condition. Hot tub worked well. Couch on the master bedroom broke on a 12 year old sleeping, looked like it was repaired before.

The house was very nice inside with a lot of space in each bedroom. The entertainment area in the garage was really nice to hang out. Be aware that the road that leads you to the house is a gravel drive which narrows to one lane. It's up hill and you have to make a really sharp right into the driveway.

The house was very nice inside with a lot of space in each bedroom. The entertainment area in the garage was really nice to hang out.
Be aware that the road that leads you to the house is a gravel drive which narrows to one lane. It's up hill and you have to make a really sharp right into the driveway.

This house has not only safety issues but comfort issues.i would not recommend staying here until someone addresses the problems.

This house has not only safety issues but comfort issues.i would not recommend staying here until someone addresses the problems.