Location

Lightning

That it was a place to sleep for the night.

I didn’t like The fact that there was no people to contact on the property. I got locked out of my room and what should’ve taken five minutes to get back into my room took almost an hour. I had to make several phone calls was placed on hold for a very long time, and then I was able to talk to a property manager over the phone which I was then doing their job to get me access to my room. I had to go into the laundry room. I had to access a lock box to get keys for my room there were no keys for my room in the lock box so then I went into the laundry room and had to go find the spare keys on a board hanging on the wall , this took me about 45 to 50 minutes to get into my room absolutely a horrible experience and a total inconvenience. I paid $250 for a king size bed and got a queen size bed and no customer service at all. I feel a refund of some sort should be offered.

the space heater was not large enough to heat the room

Location

Charming, clean, convenient, comfortable, responsive

Nothing I didn't like. I would stay here again.

-The bed was comfy -Location was relatively close to Palisades Tahoe - closer to Northstar.

Where to begin. As someone who's stayed at multiple different cheap hotels in Tahoe - I would recommend America's Best Value Inn, Firelite Lodge, Stevenson's Inn - all nicer, better value and better customer service than what I received here. If you want no wifi, freezing room, sporadic water, unclean apartment, dangerous icy path that wasn't cleared - don't stay here. 1. No wifi the entire stay. 2. Because there was no wifi - also no entertainment options to use either. 3. When followed-up with customer service they said technician would arrive tmrw when I was already checked out. I asked if any compensation would be given - and the customer service rep just ghosted me and didn't respond. 4. It took 3 hours for the place to be warm enough to even take a shower. It was freezing. To the host's credit - gave me an additional space heater. Not comfortable at all for the first 3 hours. 5. I had to pay $123 extra for cleaning. When I arrived - the shower was still wet - like someone had taken a shower - there were blond hairs on the shower curtain ( I have black hair), sticky wet stuff right in front of the shower, liquid spills in the refrigerator, weird black specks in the bowls provided, and a massive rust stain from the garbage bin in the bathroom 6. When I finally got to shower - the heat/cool settings were so delayed it took 15minutes before I could even find the right temperature. 7. The stairs going up to the chalet room were completely icy and super dangerous walk-on. I had to wait while another guest took 5 minutes to go down 3 steps because she was so scared she was going to fall.

List is too long.

easy to checkin an checkout. great location

heater is too small. freezing cold with the only one thin blanket provided.