Looking forward to coming back

Worst cabin I have ever stayed in and honestly I wish I didn’t waste so much money. I couldn’t get inside the cabin for over 30 mins they sent me the wrong code. It was dirty. had no internet even tho it said it had it. Tv was really hard to use. My Nephew was burned by the fireplace. Dust everywhere.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My first stay with Turnkey last year was spectacular. The property where my family and I stayed was CLEAN, comfortable, and amenities were wonderful. On this second stay, however, the property was very dirty. The property is kept in lousy condition. Almost all of the appliances were old, broken, or just gross. We brought a lot of food to cook on the BBQ but were unable to use it because it looked like it had never been cleaned. I'm not exaggerating either, it smelled BAD (like roadkill). We tried to follow the "house rule" of no socks, but our socks turned black in minutes. I guess the worst part was having high expectations from my previous stay.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Do not ignore this extremely honest review. The positives: Location and layout are ideal. Spacious, open floor plan is fantastic. We were 4 adults + 3 kids. The kid's room was great. Quality-made bunk beds and spare toy were perfect. The master bedroom and bathroom are large. (We did not use the hot tub).The challenges are so major that they greatly outweigh the positives. I would not rent this home again. The number 1 issue is the filth! The floors will turn your feet black. (I have photos!) I recall reading reviews from 6 months ago about the dirty floors and figured it was an old issue. It is not! TurnKey knows about the problem and they have done nothing about it! They need to fire the cleaning crew and hot mop the floors!! It is absolutely unacceptable! Especially during Covid when you expect to find things cleaner that “normal,” is it really disgusting. Maintenance needed: 1) MOP THE FLOORS! 2) Dishwasher does not drain; there is over an inch of dirty standing water in the bottom. 3) Large stove burner does not light unless you light it with a match. 4) Door handle from garage to laundry room is not attached and falls off w/ every use. 5) Kitchen faucet is awful and you get soaked every time. 6) Window blinds in bedrooms do not open. 7) Master toilet tank wobbles with every use. 8) Master shower door sticks and you have to kick it open. 9) Hot water takes 4-5 minutes to get hot. 10) Wifi connection drops constantly. 11) Minimal kitchen supplies are provided. 12) Bedroom doors are squeaky and master bed creeks a lot.We never anticipated hand-washing dishes for 7 people, 3 meals a day, for 4 days. I won’t get into the cigarette and air freshener smell nor the water being shut off upon our arrival. This home has so much potential for being awesome, it is too bad that they don’t care to improve the home to make our experience truly wonderful. Spend your hard-earned money elsewhere. We were delivered a filthy house with dirty d

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Do not ignore this extremely honest review. The positives: Location and layout are ideal. Spacious, open floor plan is fantastic. We were 4 adults + 3 kids. The kid's room was great. Quality-made bunk beds and spare toy were perfect. The master bedroom and bathroom are large. (We did not use the hot tub).
The challenges are so major that they greatly outweigh the positives. I would not rent this home again. The number 1 issue is the filth! The floors will turn your feet black. (I have photos!) I recall reading reviews from 6 months ago about the dirty floors and figured it was an old issue. It is not! TurnKey knows about the problem and they have done nothing about it! They need to fire the cleaning crew and hot mop the floors!! It is absolutely unacceptable! Especially during Covid when you expect to find things cleaner that “normal,” is it really disgusting. Maintenance needed: 1) MOP THE FLOORS! 2) Dishwasher does not drain; there is over an inch of dirty standing water in the bottom. 3) Large stove burner does not light unless you light it with a match. 4) Door handle from garage to laundry room is not attached and falls off w/ every use. 5) Kitchen faucet is awful and you get soaked every time. 6) Window blinds in bedrooms do not open. 7) Master toilet tank wobbles with every use. 8) Master shower door sticks and you have to kick it open. 9) Hot water takes 4-5 minutes to get hot. 10) Wifi connection drops constantly. 11) Minimal kitchen supplies are provided. 12) Bedroom doors are squeaky and master bed creeks a lot.
We never anticipated hand-washing dishes for 7 people, 3 meals a day, for 4 days. I won’t get into the cigarette and air freshener smell nor the water being shut off upon our arrival. This home has so much potential for being awesome, it is too bad that they don’t care to improve the home to make our experience truly wonderful. Spend your hard-earned money elsewhere. We were delivered a filthy house with dirty d

We really enjoyed our stay. Location was great and the house was perfect for younger families. The living room is very spacious and open. The only complaint we had was the dirty floors. They ask you to take off your shoes which I totally respect but then I noticed my kids feet turned black. The floor could use a deep clean especially if they want guests to takeoff their shoes.

The 9 of us had a great time. The kids enjoyed the hot tub and sledding out front.

Good

Loved it

Mostly great stay, I had to fix more than a few things around the house, the chairs were about to fall apart, and multiple things fell off the walls. Biggest gripe was the check-in check out times.. arrival was not 1 second earlier than 4pm. as a reservation day that is basically a wasted day.. 1 hour of sunlight to unload for a 4 days stay, as well on the other end we needed to be out not one minute past 10pm. Also the giant bean bag chair was missing, also the Cable to connect the dvd player was missing, but that didnt really matter since there was no remote control for the dvd player so my 18 month old wasn't able to watch his favorite movies.. Overall still loved being in the house but quite a few challenges that needed to be over came.

My experience was so amazing and the property was excellent!!!!!

Great home that has all you'll need to enjoy time in Big Bear. The home has plenty of warm comfy beds and games for the whole family.Front porch is a great place to sit and relax in the afternoon. The home face north and the owner has placed a small table and chairs on the back patio is a nice place to have a warm cup of tea as the morning sun cuts through the tall pines. Hot tub was clean and in well working order. The master bathroom has a large jetted tub but we were unable to use the jets in the tub....which was the only downer in this cute mountain home. Bring slippers as all the flooring in the home are hard surfaced. The only rugs are near the beds in each of the 3-bedrooms.

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Great house. Clean. Super close to everything. Definitely recommend it.

Great home that has all you'll need to enjoy time in Big Bear. The home has plenty of warm comfy beds and games for the whole family. Front porch is a great place to sit and relax in the afternoon. The home face north and the owner has placed a small table and chairs on the back patio is a nice place to have a warm cup of tea as the morning sun cuts through the tall pines. Hot tub was clean and in well working order. The master bathroom has a large jetted tub but we were unable to use the jets in the tub....which was the only downer in this cute mountain home. Bring slippers as all the flooring in the home are hard surfaced. The only rugs are near the beds in each of the 3-bedrooms.

Great family place... my only complain is the bedding and amount of blankets provided

This is one of the best cabins we’ve ever rented. Terrific layout, super clean, everything was in perfect working order! Beds were clean and inviting. Safe one-story for a baby under two. Quiet neighborhood. Overall, fantastic experience! We will be back!