Great stay from the Las Vegas heat. Great pool and breakfast

Love the place

Breakfast and weekend dinners were excellent. The staff was friendly and helpful. Our room was perfect. We’ll be back!

Nothing! It was all good.

Great locatiootn. Wonderful staff. Beautiful rooms. Pool and spa. Plus a very good complete breakfast. Love, love this hotel.

We had to leave.

The coffee

The location was great! Most Big Bear attractions were 5-20 minutes drive. The staff was great. Kimberly was able to upgrade our room. Bed was comfortable.

You could hear everything in the building! Plumbing, people talking and waking by. AC didn't work, but the room had a portable fan.

Helpful staff

Little bit of a strange smell when first going into the room

Everything is great i

Great style in the form of a Chateau with furnishings to match. Room had a fireplace. Easy to park.

Simple to book, simple to find room, clean room, all stuff good qual.

Friday, sunday and saturday they charge twice the posted rates. I thought I was the victim of fraud (kept being charged after I checked out) but was able to get my money back.

location

my room was in. their construction area - loud

Wonderful staff. Decent location. Close enough to walk to Snow Summit.

Decor feels a little dated.

the parking

restaurant downstairs in the lobby was not function, they had not enough people and a lot of people was upset. We waited for a drink about 20 minutes then we left. in New Year’s eve that’s unacceptable when you pay 500$ for the night you were expecting totally different service.