Staff brought bags up to our rooms as we came back after no more front desk. Free laundry was awesome

One elevator and parking at the hotel was limited

Very new and modern, stylish amenities in the rooms.

Parking spaces were limited. Lack of staff at non-office hours also caused some inconvenience.

Clean & spacious.

Not too many parking spots

とても清潔で心地良く過ごせました。

コンビニがもう少し近くだったら良かった。

新しく清潔、スタッフの対応もグッド！１階にあるパン屋さんもグッドです！美味しいパンをありがとうございます

The front desk and transport team did a fantastic job assisting with bookings and activities, as well as shuttling us to and from restaurants and around town. Thanks for a great vacation!

Housekeeping was sporadic and seemed to be focused on making the bed and cleaning the bathroom. It missed the lounge room and Kitchenette. Not a major issue, but let the rest of the excellent experience and service down.

nothing

everything

loved the affiliated hotel Fenix Furano since they had all of the amenities not offered at Fenix West (eg. free shuttle services, concierge)

front desk and cafe’s limited hours