Was able to check in early which was quick and easy

I was able to coordinate a early check-in

Property well maintained. Quick and easy check in.

Customer service is terrible. When we call nobody answer. We asked for late check out since we check in late too like 1am. They never accommodate us even. Front desk so lazy they don’t answer your call and not helpful and very rude. Terrible experience

This is the second time that i paid for breakfast and when i got there the frontdesk told me that bfast os not included .

The property looked great. I checked in late at midnight, but the front desk employee’s service was not good. Maybe hire people who want to be there late at night. I left the sign to clean the room one day and it was not cleaned when I got back.

More than annything else, the service here was stellar. Would stay here again

Bed was very comfortable and the front desk staff were attentive to our needs.

Bat opened late was a big music concert near by very odd cause people where there to party

Room was clean. Bed needs to be replaced sunken in middle. Restraunt needs a new menu with more steak options.

Second time staying here for two nights to visit the 6 flags hurricane harbor around the corner from the hotel. We were able to secure an early check in at 11am on a Thursday for no additional charge. We paid a little extra for a high floor Mountain View room and it was worth it. Room was spacious, clean, updated, and had comfy beds. Breakfast during the week is made to order in the restaurant downstairs and the buffet is on the weekends. Food was average but a great option if you have kids with you. The pool is large and is heated with a hot tub next to it. Plenty of comfy lounge couches and chairs and fresh towels at the pool. Very family friendly, bar serves drinks in plastic cups if you want to take them to the pool, (my kid was very excited about bringing his Shirley temple with him). Plenty of food options in strip mall across the street as well as a Dave and Busters. Area is walkable with a few sketchy characters hanging around but it wasn’t an issue. Overall a great stay.

Check in was easy. Ran out of toilet paper and there wasn’t a back up in the room.

Very welcoming!

Hotel was very nice, great area for shopping and dining across the street, check in staff were very friendly. The only bad thing was the breakfast, when booking it stated breakfast was included in the stay, on the morning of our departure, i decided to try the breakfast buffet, when walking in the restaurant there was a sign that said please wait to be seated, i waited for about five minutes then decided to walk in myself, i grabbed an orange juice and found a place to sit, then two other people walked in and employee finally came out and said the breakfast buffet would be $24.09 even for hotel guests, so i said no way. Other than that the stay was good.

This is our go to Hotel in Concord. Its close to great shopping and restaurants. The staff are always friendly and accommodating. It would be nice as a part of a reward to get parking paid or a parking credit. That's the only downside to staying here.

Convenient and safe.

Room cleaning and resupply had to be requested at guest services. No vending machines and limited or no drinks available at the self vend station by checkin. Trash bags and random trash down hallways and in elevators. Parking lot gross. Going outside in the morning included encounters with homeless people.

Love this hotel

Easy parking fast check in and the rooms were clean

The hotel was decent, nice staff but the bed was sunken in and water pressure was horrible and didn’t care for the 19 dollar parking a night however I probably would stay here again

What a terrific property!! I would stay here again! Only drawback was weekend breakfast buffet. It’s available, but it’s $21.95. The selection was not good enough to feed teenagers. I would take them somewhere else.

Surprisingly fantastic, at a great price that gave great service and high quality stay.

Disinterested service at check in - the person at check in seemed annoyed at service requests. Pull out sofa bed was not working and had dirty sheets. There was dust behind it. Definitely not what I was expecting from the Curio Collection. Three star hotel at best.

We enjoyed the convenience of the hotel being next to many shopping and restaurants. We didn’t enjoy that there was no staff helping. The only staff we saw was to check in. The little staff that was there were not helpful. If there was one front clerk, the person was on their personal cell phone and not acknowledging us. The front clerk who checked us in told me I shouldn’t use Expedia for booking because I would get better benefits if I booked straight through them. That felt insulting to me. My family and I will NOT be staying at another Hilton ever!! I’ve had better and wonderful experiences staying at the Sheraton!

The front desk staff was great! My room had spiders. I killed 4 of them. I found big spiderwebs around the sensors in the room. I took pictures of them and reported it. Took 2 days to get removed. There was also glass from a broken car window in the parkimg lot. I reported it on monday morning and each day after that. When i left on friday it was still there. That is a safety hazard.

The front desk people are not very customer friendly and always made me feel like they don’t want to talk to you. It seems they have done a recent remodel, but not sure why they made the shower so narrow I keep hitting the glass sliding door. Overall it was okay, but i would definitely try other options next time.

Accessibility

The room was very clean and comfortable the facility itself was well kept and comfortable and easy to check in and check out

The handle on the toilet was basically falling off so it was awkward to flush every time. Water pressure for the sink and shower was low. The room only had one face cloth and two towels, for a king size bed with two guests, and multiple nights stay. Housekeeping only comes every 4 days unless requested more frequently (but I’m sure they’d tack on an additional fee for that) The front desk person was extremely short during check-in, and I didn’t want to ask any questions. He was snappy with me when I asked about the additional $100 charge and didn’t explain that parking costs regardless of if you’re there for a day or if you’re an overnight guest. I didn’t bother to ask about the note on the key sleeve that said charges may occur if connecting to the WiFi, and opted to use my phone hotspot instead. It was difficult to park in the lot because the lines are so faded people were double parked everywhere. Overall would not recommend. It was very clean and quiet, but the cost of parking ($19/day), lack of linens, lack of breakfast included (for the cost per night a small snack would’ve been appreciated), lack of clarity on whether WiFi was an extra fee, and the overall rudeness of the check in person made it an unattractive venue to return to.

Room was remodeled poorly. Shower door wouldn’t stay closed, even during use. The tv completely wigged out and stopped working. When I reported it, they put me in another room with the same issues.

The location of the hotel was ideal in regards to access to restaurants and shopping in the area. The staff was friendly. I wish the bar and on site restaurant had better hours (not open until 5). Can’t get coffee after 10a. Unfortunately the power went out for 21/2 hours when I was there and it was 100+ degrees. The hotel did provide glow sticks and water but unable to stay in room due to no a/c. The room doors are extremely heavy, slam and loud. The fridge was a bit loud and the toilet repeatedly flushes.

The accommodations at the Hilton Concord were great. It exceeded what I was expecting.